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Re: New button to interface

 by jllort ¦  Mon Aug 19, 2024 4:58 pm ¦  Forum: Configuration ¦  Topic: New button to interface ¦  Replies: 1 ¦  Views: 22597

The force email import -> will import all the email accounts configured in the system -> it is not a good idea to share with the regular users. By default the cron named "mails import" ( or a similar name ) it is configured for doing it each 30 minutes -> maybe will be interest in decreasi...

Re: Microsoft Outlook using POP protocol

 by jllort ¦  Mon Aug 19, 2024 4:55 pm ¦  Forum: Configuration ¦  Topic: Microsoft Outlook using POP protocol ¦  Replies: 8 ¦  Views: 96306

It continues showing the same error "Logon failure: unknown user name or bad password." I suggest checking the connection data with a regular email client. Another problem could be the mail.jar library ( you should find it in the tomcatXXX/libs ) but for the description of the error it doe...

Re: Attachment of email body

 by jllort ¦  Mon Aug 19, 2024 4:52 pm ¦  Forum: Configuration ¦  Topic: Attachment of email body ¦  Replies: 3 ¦  Views: 47346

Yes, the idea will be intercept the event on document creation ( because attachments are managed as regular documents in the OpenKM ). Check if the parent is a node of type Mail -> you should use the isValid method -> https://docs.openkm.com/kcenter/view/okm-6.3-com/okmmail.html#isValid In the NodeD...

Re: Attachments to a main document

 by jllort ¦  Mon Aug 19, 2024 4:48 pm ¦  Forum: Configuration ¦  Topic: Attachments to a main document ¦  Replies: 3 ¦  Views: 45186

¿Are you talking about relations between nodes?

Re: CAN'T SEND NOTIFICATION BECAUSE "FROM" OR "TO" IS EMPTY

 by jllort ¦  Sat Aug 10, 2024 5:25 pm ¦  Forum: Configuration ¦  Topic: CAN'T SEND NOTIFICATION BECAUSE "FROM" OR "TO" IS EMPTY ¦  Replies: 5 ¦  Views: 68493

Should share the full stack trace of the error in the log in a text file and upload here ( please only the section with the error shown in the log )

Re: OpenKM on Linux: Word and Image Preview Not Working, PDF OK

 by jllort ¦  Tue Jul 30, 2024 7:26 am ¦  Forum: Configuration ¦  Topic: OpenKM on Linux: Word and Image Preview Not Working, PDF OK ¦  Replies: 1 ¦  Views: 22585

1- We suggest using a real database ( MySQL, PostgreSQL ) not an embedded one like HSQL 2- Some configuration parameters in the OpenKM.cfg are used to quick mapping in the database configuration parameters -> after the first start-up, these parameters are no longer used and any update must be done i...

Re: CAN'T SEND NOTIFICATION BECAUSE "FROM" OR "TO" IS EMPTY

 by jllort ¦  Tue Jul 30, 2024 7:23 am ¦  Forum: Configuration ¦  Topic: CAN'T SEND NOTIFICATION BECAUSE "FROM" OR "TO" IS EMPTY ¦  Replies: 5 ¦  Views: 68493

That happens because in your AD you have missing the email of the user or you are not capturing the right field from the AD. you can not send and email without from or to field -> error will always happen -> problem is not sending the email ( which is not possible to send) -> the problem I think it ...

Re: Error extracting text from a file

 by jllort ¦  Tue Jul 30, 2024 7:21 am ¦  Forum: Configuration ¦  Topic: Error extracting text from a file ¦  Replies: 1 ¦  Views: 26093

You should read the logs slowly because there usually it is shown most of what you need to solve it. The error seems clear, at least what you have missing: Failed loading language 'fra' Error opening data file /usr/share/tesseract-ocr/4.00/tessdata/spa.traineddata Please make sure the TESSDATA_PREFI...

Re: Force Text Extraction

 by jllort ¦  Tue Jul 30, 2024 7:17 am ¦  Forum: Configuration ¦  Topic: Force Text Extraction ¦  Replies: 2 ¦  Views: 30238

The control of what is already processed by text extractor or not is in the table OKM_NODE_DOCUMENT.

You can set a document in the text extraction queue again with something like:

Code: Select all
update OKM_NODE_DOCUMENT set NDC_TEXT_EXTRACTED='T' where NBS_UUID='the uuid of the document';

Re: Microsoft Outlook using POP protocol

 by jllort ¦  Tue Jul 30, 2024 7:11 am ¦  Forum: Configuration ¦  Topic: Microsoft Outlook using POP protocol ¦  Replies: 8 ¦  Views: 96306

The error is clear:
Couldn't connect to host, port: outlook.office365.com, 995; timeout -1
java.io.IOException: Couldn't connect to host, port: outlook.office365.com, 995;

You can not connect to port 995 -> check the allowed ports configuration etc..

Re: Upgrading Hibernate, Hibernate Search and Lucene versions

 by jllort ¦  Mon Jul 15, 2024 6:38 am ¦  Forum: Customization & Improvements ¦  Topic: Upgrading Hibernate, Hibernate Search and Lucene versions ¦  Replies: 2 ¦  Views: 279803

You can not upgrade spring security or hibernate search without upgrading the spring version. There's a hard link between the spring version and these libraries. This is a major upgrade. I suggest being patient and waiting until we share the next major release of the OpenKM -> expected for the end o...

Re: Cannot OCR Capture

 by jllort ¦  Mon Jul 15, 2024 6:35 am ¦  Forum: Usage ¦  Topic: Cannot OCR Capture ¦  Replies: 1 ¦  Views: 21843

The CE does not suppor bar code scanning. Your stacktrace is OpenKM professional edition. I suggest add a ticket in the OpenKM customer support.

Anyway, for the barcode you need to have zbarimg tool installed.

Re: OpenKM stopped working randomly

 by jllort ¦  Mon Jul 15, 2024 6:32 am ¦  Forum: Usage ¦  Topic: OpenKM stopped working randomly ¦  Replies: 3 ¦  Views: 30082

¿Do you have some hprof file in the tomcat folder? That happens because OpenKM overpassed the assigned RAM ( HEAP error ) and hprof file is a JVM dump that you can open to check what consumed it.

Re: Problem in "User Configuration"

 by jllort ¦  Mon Jul 15, 2024 6:31 am ¦  Forum: Configuration ¦  Topic: Problem in "User Configuration" ¦  Replies: 2 ¦  Views: 29079

Probably it is a bug -> In my opinion it happens because on this screen the user can change his email address but in the case of AD integration it does not make sense and maybe for this reason it is not showing it. But, if the email is shown in the user list ... it means you have AD well configured.

Re: Microsoft Outlook using POP protocol

 by jllort ¦  Mon Jul 15, 2024 6:27 am ¦  Forum: Configuration ¦  Topic: Microsoft Outlook using POP protocol ¦  Replies: 8 ¦  Views: 96306

Share the section openkm.log stack trace error -> maybe it gives some clue about this error.
Please share into text file ( do not copy & paste here all the stack trace error , thanks )

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OpenKM is part of the management software. A management software is a program that facilitates the accomplishment of administrative tasks. OpenKM is a document management system that allows you to manage business content and workflow in a more efficient way. Document managers guarantee data protection by establishing information security for business content.