• Problems after Update from 4.0 to 4.1

  • OpenKM has many interesting features, but requires some configuration process to show its full potential.
OpenKM has many interesting features, but requires some configuration process to show its full potential.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #4959  by treblereel
 
Hi all!
On my server: Centos 5.4 64x.

If i am try do download file i get error (Error when communicating with server(GetAllGroups)).
if i do checkout i see two errors (Error when communicating with server(GetUserCheckedOutDocuments)) and (Error when communicating with server(GetFolderChilds)).

And nothing in logs ...
 #4962  by treblereel
 
I have export my repo to filesystem, and download fresh zip with OpenKM. I have run it and import files from folder to repo.
But i have get the same error. Whats wrong ?
Plz Help
 #4965  by jllort
 
1- Your openkm 4.0 version was running well before upgrading ?
2- Do you've got a backup ?
3- How do you made the upgrade from 4.0 to 4.1 ?
 #4968  by treblereel
 
1) 4.0 build 469
2) yeah ! i have backup :D
3) i have copy repo and hypersonic, but i have not found my_groups.cnd

anyway, i have start old 4.0 from backup, after boot i have done export to filesystem my repo, after this i've shutdown 4.0 and start 4.1(new installation) and import repo from folder on my local filesystem. Ohh, i've got all my error !

ps.My Boss ll kill me.
 #4969  by treblereel
 
hmm, its strange but i l getting error on fresh setup without any changes
1) i have upzip OpenKM-4.1_JBoss-4.2.3.GA.zip
2) cd OpenKM-4.1_JBoss-4.2.3.GA
3) ./rum
4) make a dir temp
5) upload file .xls
6) double click
7) ERROR -> error while comminication with server (GetAllGroups)

PS. i think i have find out solution, i use cisco asa 5510, my server is in internal network (192.168.0.100:8080), on cisco i have setup forwarding from
XXX.XXX.XXX.21:80 to 192.168.0.100:8080 ... if i use 192.168.0.100:8080 everythings ok
 #6861  by kellyer
 
I have noticed the same problem after migrating from OpenKM-3.0 to OpenKM-4.1. I see the error in Google Chrome but not in Firefox when connecting from an Ubuntu 10.04 desktop.

The error occurs for me when I right-click a file and select "Checkout". The checkout still works and the file downloads, but an error dialog pops up with the following message:
Error when communicating with server (getUserCheckedOutDocuments)
Error when communicating with server (GetFolderChilds)

The file list view does not correctly update to show the document with the "checked-out" icon, but if I navigate away from that folder and then navigate back, the file is shown as properly checked out.
 #6889  by jllort
 
Yes it's a tedious bug that' I've still not solved. I must change the way we're doing the downloading.

Simply explaining what happens, you've got some RPC call still alive, when you make downloading breaks that connection, but after you're started downloading all returns go right. That's because Window.open javascript changes the father window where is url, browser detects it and give to you the file and the father url goes back ... really you don't see anything of it.

In version 5.x I've played with some delay etc... to solve it ... really goes better but it's not the finally solution ... I'll try it with other ways to save it. Really happens few times ... it's not critical, really it's a stupid error message. I'll try to find a final solution for 5.x .. but it's not easy.
 #6995  by raviskiran
 
Can you please tell me how to put that delay, because this error is happening all the time for me and also I am not able to access other folders after that..need to refresh the browser to make it work. Kind of urgent!!
 #6996  by jllort
 
It's solved in vesion 5.0. RC1 that we'll release between today and monday.

If you want can include in version 4.1, simply take a look how now we make the donwload and take a look at new index.html into frontend that includes some new iframe.
 #7011  by jllort
 
Take a look at wiki.openkm.com it's explained how to setting developer environment at developer guide. There's explained how to checkout source code from svn etc...

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