Different Author name for email (.msg) file

[netops]

Hi,

I am using OpenKM-6.3.0 community version on Cenots-6.5 x86_64 Bit. I am facing some challenges when we upload email .msg file in a folder in Taxonomy. It is showing from email id as author that user is actually not exist in OpenKM however created by is showing correct uploading user. Therefore I am unable to export to zip or export repository option. It throws the error "com.openkm.frontend.client.OKMException: Illegal address" in catalina.log, localhost.log.
For example. there is an email sent by xyz@domain.com to abc@domain.com, here abc user exist in openkm and upload this email as document. Here created by showing correct as abc and author is showing xyz that user is not exist in openkm. Hence unable to export it.

Could you please help us to correct author name for email file (.msg) and feel free to revert in case further information needed.

OS- Cenots-6.5 x86_64 Bit
OpenKM Version- Openkm-6.3.0
Browser - IE/Firefox/Chrome

Thanks & Regards,
Shekhar

[netops]

Furthermore I have identified that email id from address is as "Xyz, Yz <xyz@domain.com>". Here it is throwing error message illegal Address because of , (comma) coming in Name.

Please advise how can we fix this error.

Thanks & Regards,
Shekhar

[jllort]

The mail is yet present in your OpenKM repository ?

[netops]

Yes, mail is still present in OpenKM repository. It is also visible in preview. It is giving error illegal address when I export to zip file or exporting metadata.

[jllort]

Take a look at OKM_NODE_MAIL WHERE NBS_UUID is the mail uuid ( you can get from properties tab ) and then try to change the value of the NML_FROM column ( update ).

You can make this action from Administration > Database query