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  • OpenKM/Acrobat Reporting file is Damaged & Cannot be Repaired

  • We tried to make OpenKM as intuitive as possible, but an advice is always welcome.
It is currently Tue Nov 11, 2025 11:16 pm

OpenKM/Acrobat Reporting file is Damaged & Cannot be Repaired

We tried to make OpenKM as intuitive as possible, but an advice is always welcome.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
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OpenKM/Acrobat Reporting file is Damaged & Cannot be Repaired

 #42002  by Wraith
 
I've come across a scenario where OpenKM and/or Adobe Acrobat is providing the following error when attempting to preview a pdf: "The file is damaged and could not be repaired."

I'm a little stumped as:
[*]I can open the file in Adobe Acrobat Reader DC before uploading to OpenKM;
[*]I can open the file if I download it from OpenKM
[*]I can successfully preview other pdf's that have been uploaded

The third bullet point has me suspecting the file is actually damaged. But the first two bullet points seem to suggest the pdf is ok.

Anyone come across this issue before and can provide any advice?

Regards!
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