Online demo
Download
Contact

Because information matters

  • User Mail imp issue with OpenKMVersion: 6.3.0 (build: 8156)

  • We tried to make OpenKM as intuitive as possible, but an advice is always welcome.
It is currently Tue Nov 11, 2025 5:19 pm

User Mail imp issue with OpenKMVersion: 6.3.0 (build: 8156)

We tried to make OpenKM as intuitive as possible, but an advice is always welcome.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 Reply

User Mail imp issue with OpenKMVersion: 6.3.0 (build: 8156)

 #30734  by gcorbaz
 
Hello,

I installed OpenKM on a Synology DS412+ where I upgraded the memory to 2GB. It works fine.

I'm facing the following issue: ERROR com.openkm.util.MailUtils- charset="utf-8. It worked at the beginning, and suddenly stopped to import e-mails.

Have you got any idea ? I included the section of the log that contains the error below.

BY the way, OpenKM is a very good application :)

Bests regards, Guy.
Code: Select all
2014-12-16 16:23:59,359 [http-bio-0.0.0.0-8080-exec-9] INFO  com.openkm.core.UserMailImporter- *** User mail importer activated ***
2014-12-16 16:23:59,387 [http-bio-0.0.0.0-8080-exec-7] WARN  com.openkm.core.UserMailImporter- *** User mail importer already running ***
2014-12-16 16:24:01,705 [http-bio-0.0.0.0-8080-exec-9] INFO  com.openkm.util.MailUtils- ======= ======= 0 ======= =======
2014-12-16 16:24:01,784 [http-bio-0.0.0.0-8080-exec-9] INFO  com.openkm.util.MailUtils- Subject: Fêtez avec Loco-Revue le n°800 
2014-12-16 16:24:01,785 [http-bio-0.0.0.0-8080-exec-9] INFO  com.openkm.util.MailUtils- From: =?utf-8?B?TWFub24gTFIgUHJlc3Nl?= <manonf@portail-trains.fr>
2014-12-16 16:24:01,785 [http-bio-0.0.0.0-8080-exec-9] INFO  com.openkm.util.MailUtils- Received: Tue Feb 25 18:00:45 GMT+01:00 2014
2014-12-16 16:24:01,786 [http-bio-0.0.0.0-8080-exec-9] INFO  com.openkm.util.MailUtils- Sent: Tue Feb 25 18:00:42 GMT+01:00 2014
2014-12-16 16:24:01,876 [http-bio-0.0.0.0-8080-exec-9] ERROR com.openkm.util.MailUtils- charset="utf-8"
java.io.UnsupportedEncodingException: charset="utf-8"
	at sun.nio.cs.StreamDecoder.forInputStreamReader(StreamDecoder.java:71)
	at java.io.InputStreamReader.<init>(InputStreamReader.java:100)
	at com.sun.mail.handlers.text_plain.getContent(text_plain.java:107)
	at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:795)
	at javax.activation.DataHandler.getContent(DataHandler.java:542)
	at javax.mail.internet.MimeBodyPart.getContent(MimeBodyPart.java:637)
	at com.openkm.util.MailUtils.getText(MailUtils.java:908)
	at com.openkm.util.MailUtils.getText(MailUtils.java:938)
	at com.openkm.util.MailUtils.messageToMail(MailUtils.java:677)
	at com.openkm.util.MailUtils.importMessages(MailUtils.java:602)
	at com.openkm.core.UserMailImporter.runAs(UserMailImporter.java:95)
	at com.openkm.core.UserMailImporter.run(UserMailImporter.java:66)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at bsh.Reflect.invokeMethod(Reflect.java:134)
	at bsh.Reflect.invokeObjectMethod(Reflect.java:80)
	at bsh.BSHPrimarySuffix.doName(BSHPrimarySuffix.java:176)
	at bsh.BSHPrimarySuffix.doSuffix(BSHPrimarySuffix.java:120)
	at bsh.BSHPrimaryExpression.eval(BSHPrimaryExpression.java:80)
	at bsh.BSHPrimaryExpression.eval(BSHPrimaryExpression.java:47)
	at bsh.Interpreter.eval(Interpreter.java:645)
	at bsh.Interpreter.eval(Interpreter.java:739)
	at bsh.Interpreter.eval(Interpreter.java:728)
	at com.openkm.util.ExecutionUtils.runScript(ExecutionUtils.java:112)
	at com.openkm.core.Cron$RunnerBsh.run(Cron.java:103)
	at com.openkm.servlet.admin.CronTabServlet.execute(CronTabServlet.java:230)
	at com.openkm.servlet.admin.CronTabServlet.doGet(CronTabServlet.java:116)
	at com.openkm.servlet.admin.CronTabServlet.service(CronTabServlet.java:72)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:311)
	at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:116)
	at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
	at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
	at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:101)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
	at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
	at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
	at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:182)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
	at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
	at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:173)
	at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
	at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:745)
 Reply
 Return to “Usage”

Favorites

About Us

OpenKM is part of the management software. A management software is a program that facilitates the accomplishment of administrative tasks. OpenKM is a document management system that allows you to manage business content and workflow in a more efficient way. Document managers guarantee data protection by establishing information security for business content.

Powered By phpBB -
 ©OpenKM 2021
 - All times are UTC -