• User stuck at Loading OpenKM popup when Logging in

  • We tried to make OpenKM as intuitive as possible, but an advice is always welcome.
We tried to make OpenKM as intuitive as possible, but an advice is always welcome.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #15173  by qperson1
 
We are using OpenKM 5.1.8-2. All of my users can log in just fine, except one, and it only started happening a few days ago. He's getting the "Loading OpenKM" pop-up window and getting to the line "Loading taxonomy - open path". Then it gets stuck and does not go anywhere. I've tried deleting the server/default/tmp and server/default/work folders and restarting. It's not working. We've also tried different browsers and different machines. Any insight would be much appreciated!
 #22294  by rodrigm21
 
qperson1 wrote:We are using OpenKM 5.1.8-2. All of my users can log in just fine, except one, and it only started happening a few days ago. He's getting the "Loading OpenKM" pop-up window and getting to the line "Loading taxonomy - open path". Then it gets stuck and does not go anywhere. I've tried deleting the server/default/tmp and server/default/work folders and restarting. It's not working. We've also tried different browsers and different machines. Any insight would be much appreciated!
I hate to have to reopen a year old thread, but did you find a solution to this? 6.2.3 doesn't work on one server I tried it on - even reinstalled Ubuntu 12.04 and I'm still getting this message yet 6.2.3 works fine on a different server.
 #22305  by jllort
 
Hi rodrigm21 for what I understand this is other kind of problem you are able to get openkm 6.2.3 run in one server but not other. Please add new post for it and do not merge this question with actual.

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