Preview issue

[viswanadh]

Hello, I have a problem with preview documents *.doc, *.xls, *.odt etc.
OpenKM 5.1.8

Here is the log when I attempt a preview:

Code: Select all

19:02:49,258 ERROR [ConverterServlet] Error in application/vnd.openxmlformats-officedocument.spreadsheetml.sheet to PDF conversion
com.openkm.core.ConversionException: Error in application/vnd.openxmlformats-officedocument.spreadsheetml.sheet to PDF conversion
at com.openkm.util.DocConverter.doc2pdf(DocConverter.java:311)
at com.openkm.servlet.frontend.ConverterServlet.toPDF(ConverterServlet.java:188)
at com.openkm.servlet.frontend.ConverterServlet.toSWF(ConverterServlet.java:225)
at com.openkm.servlet.frontend.ConverterServlet.service(ConverterServlet.java:106)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
at java.lang.Thread.run(Thread.java:679)
Caused by: java.lang.NullPointerException
at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:78)
at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:69)
at com.openkm.util.DocConverter.convert(DocConverter.java:251)
at com.openkm.util.DocConverter.doc2pdf(DocConverter.java:308)
... 23 more

Notes:
Preview works for pdf (the other types I have tried)
Search for text within doc and docx files work
Preview tab says
"There was a problem with the conversion generation.
please, contact your OpenKM administrator"

[jllort]

I think soffice service is not right configured. can you convert a document to pdf ? or you get some error too ?
Take a look at starting up jboss server, to see if appearing some error while trying to starting openoffice service.

[viswanadh]

well we are running two instances of openkm on the same server...one is openkm5.0 and another is 5.1.8.
For 5.0 preview is working without any error but 5.1.8 is giving the above said error. So I don't think it is an openoffice configuration issue.
I went through the forum and I found a few people having the same issue http://forum.openkm.com/viewtopic.php?t=5326

[jllort]

Confirm convertid .doc to pdf fails ( you can do with UI toolbar button). If it's the case which system.openffice path do you got ?

[viswanadh]

sorry,the path we fix was wrong,
now the problem is fixed.
thank you.