openoffice document preview Failed

[marwan]

dear sir

i have a problem when i try to open the document preview for files with extension xls or word or txt
so i think the problem is related to open office converting
i checked the pdf2swf and open office installation everything is going OK
also i can preview the images and PDF files without any problem
anyway i post to you the server log to try to help me how i can or from where i can start to troubleshoot this


LOG:

Code: Select all

08:41:55,462 ERROR [ConverterServlet] Error in application/vnd.openxmlformats-officedocument.spreadsheetml.sheet to PDF conversion
com.openkm.core.ConversionException: Error in application/vnd.openxmlformats-officedocument.spreadsheetml.sheet to PDF conversion
	at com.openkm.util.DocConverter.doc2pdf(DocConverter.java:316)
	at com.openkm.servlet.frontend.ConverterServlet.service(ConverterServlet.java:136)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
	at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524)
	at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
	at java.lang.Thread.run(Thread.java:636)
Caused by: java.lang.NullPointerException
	at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:75)
	at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:66)
	at com.openkm.util.DocConverter.convert(DocConverter.java:250)
	at com.openkm.util.DocConverter.doc2pdf(DocConverter.java:313)
	... 21 more
08:41:55,646 WARN  [ExecutionUtils] Abnormal program termination: 1
08:41:55,646 WARN  [ExecutionUtils] STDERR: Error: Couldn't open file '/openkm/jboss-4.2.3.GA/cache/pdf/78ef91c5-9bcd-4666-8ef5-d7d29a589815.pdf'

08:41:55,646 ERROR [ConverterServlet] /openkm/jboss-4.2.3.GA/cache/swf/78ef91c5-9bcd-4666-8ef5-d7d29a589815.swf (No such file or directory)
java.io.FileNotFoundException: /openkm/jboss-4.2.3.GA/cache/swf/78ef91c5-9bcd-4666-8ef5-d7d29a589815.swf (No such file or directory)
	at java.io.FileInputStream.open(Native Method)
	at java.io.FileInputStream.<init>(FileInputStream.java:137)
	at com.openkm.servlet.frontend.ConverterServlet.service(ConverterServlet.java:168)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
	at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524)
	at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
	at java.lang.Thread.run(Thread.java:636)
08:41:55,651 ERROR [[ConverterServlet]] Servlet.service() for servlet ConverterServlet threw exception
com.openkm.frontend.client.OKMException: /openkm/jboss-4.2.3.GA/cache/swf/78ef91c5-9bcd-4666-8ef5-d7d29a589815.swf (No such file or directory)
	at com.openkm.servlet.frontend.ConverterServlet.service(ConverterServlet.java:194)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
	at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524)
	at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
	at java.lang.Thread.run(Thread.java:636)

[jllort]

We can try step by step.
1- Try from OpenKM convert only to pdf ( using toolbar buttons can be done ), it runs ?
2- Which OpenKM version and OS are you using ?

[pavila]

I think this error is due to a bad configuration of OpenOffice.org integration with OpenKM. See Enable OpenOffice.org integration.