No matching username found in principals

[tzemljak]

Hi,
I'm getting error message from subject after installation and configuration of OpenKM 5.04 and outlook addin.
I've seen the similar post in forum, and recomendation to try and exit and re-open the office app giving the error, and it didn't help.
attached is the console output after i try to sync mail (forum rules forbid newbis like me to paste pastebin links, attach .txt etc so kindly rename the extension to .txt) .

I'll add any aditional data required for troubleshooting, please help.

[jllort]

I've got some problems with your zip file !

Could you post the error that appearing in server.log when try ... or error in outlook if appears some message ?

[tzemljak]

Hi,
As i wrote, my *.zip is indeed a *.txt, just rename it (as a new member i'm not allowed to post .txt files).
server log is attached (this one is a real .zip ).

[jllort]

I'm not understanding about what are you talking.

On server.log I see the error:

Code: Select all

2011-04-27 16:32:00,097 ERROR [STDERR] Exception in thread "Timer-6" 
2011-04-27 16:32:00,177 ERROR [STDERR] com.kenai.crontabparser.impl.TokenMgrError: Lexical error at line 1, column 3.  Encountered: "n" (110), after : "sa"
2011-04-27 16:32:00,177 ERROR [STDERR] 	at com.kenai.crontabparser.impl.CronTabParserTokenManager.getNextToken(CronTabParserTokenManager.java:1030)
2011-04-27 16:32:00,178 ERROR [STDERR] 	at com.kenai.crontabparser.impl.CronTabParser.jj_ntk(CronTabParser.java:1140)
2011-04-27 16:32:00,178 ERROR [STDERR] 	at com.kenai.crontabparser.impl.CronTabParser.CronTabExpression(CronTabParser.java:28)
2011-04-27 16:32:00,178 ERROR [STDERR] 	at com.kenai.crontabparser.impl.CronTabParser.parse(CronTabParser.java:16)
2011-04-27 16:32:00,178 ERROR [STDERR] 	at com.kenai.crontabparser.impl.CronTabParserBridge.parse(CronTabParserBridge.java:28)
2011-04-27 16:32:00,178 ERROR [STDERR] 	at com.kenai.crontabparser.CronTabExpression.parse(CronTabExpression.java:231)
2011-04-27 16:32:00,178 ERROR [STDERR] 	at com.openkm.core.Cron.run(Cron.java:52)
2011-04-27 16:32:00,178 ERROR [STDERR] 	at java.util.TimerThread.mainLoop(Timer.java:512)
2011-04-27 16:32:00,178 ERROR [STDERR] 	at java.util.TimerThread.run(Timer.java:462)

Could you provide more expecific explanation. And not all server.log .. only the specific to understanding the error ... because I don't know what I'm looking for.

About the other server.log file

Code: Select all

2011-04-22 16:25:06,405 DEBUG [org.jboss.security.plugins.JaasSecurityManagerService] Added OpenKM, org.jboss.security.plugins.SecurityDomainContext@1f66dc1 to map
2011-04-22 16:25:06,411 ERROR [com.openkm.frontend.server.OKMAuthServlet] CallbackHandler does not support: javax.security.auth.callback.NameCallback@f157b0: CallbackHandler does not support: javax.security.auth.callback.NameCallback@f157b0
javax.jcr.LoginException: CallbackHandler does not support: javax.security.auth.callback.NameCallback@f157b0: CallbackHandler does not support: javax.security.auth.callback.NameCallback@f157b0: CallbackHandler does not support: javax.security.auth.callback.NameCallback@f157b0
	at org.apache.jackrabbit.core.RepositoryImpl.login(RepositoryImpl.java:1407)
	at org.apache.jackrabbit.commons.AbstractRepository.login(AbstractRepository.java:41)
	at com.openkm.util.JCRUtils$1.run(JCRUtils.java:314)
	at java.security.AccessController.doPrivileged(Native Method)
	at javax.security.auth.Subject.doAs(Subject.java:337)
	at com.openkm.util.JCRUtils.getSession(JCRUtils.java:309)
	at com.openkm.frontend.server.OKMAuthServlet.keepAlive(OKMAuthServlet.java:500)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)

When happens it, because in latest server.log it doesn't happens

[tzemljak]

Not sure wich part you want me to be specific at ?
I provided full server.log as requested, if you parse it for "error" tag, yu'll see a bunch of them related to authentification (search "No login methods supported"), unfortunatly i dont know how to read them out and conclude what the problem is, so i'm asking for help here and pasting data in whole.

[pavila]

The first error is due to a bad configuration of a administration cron process. Please, attach a screenshot of the cron definition.

[tzemljak]

Hi,
to be honest i havent configured cron and it's properties at all before submitting errors you could seen. We're evaluating the software and primary concern is mail import; so when that failed i didnt continue with post install configuration. Can the timer (cron) scheduler be related to authentification failures ?

[tzemljak]

To add a bit of info, mailing server on "other side" is exchange 2007 , i have tried all available forms of authentification,excluding plain text ones,since doesn't agree with company security policy , firewalls are having apropriate exeptions for comunication between OpenKM server and mail server , and logign in to exchange with the data i feeded OpenKM with ,via web interface, works.

[jllort]

Could you put here some minimal screenshots to understanding better what are you doing ? few ones and then the error you got.

[tzemljak]

Attached are the outlook and web UI screenshots
I have:
-installed OpenKM on my linux server
-created OpenKM user "Peter Pony" with password "fiction"
-created a windows user with mailbox on exchange 2007 mail server with same parameters.
-sent Peter Pony a dozen of emails for test purposes, they were recieved by mail server and can be viewed via outlook and/or webmail.
-created a OpenKM user with same parameters
-installed office outlook plugin , configured it and tried to sync outlook and OpenKM
-got the error

[pavila]

Don't put spaces in the username. Instead of "Peter Pony" try "ppony", for example.

[tzemljak]

Hi,
I also tried it with one word user, "test","peter pony" was a example .I'm geting same error.

[jllort]

You're trying OpenKM 5.x with last OpenKM MS Addins no ? Test only with users without space

Can you try with ms word addin? Any error in server.log?

[kizs]

Hi,
I also tried it with one word user, "test","peter pony" was a example .I'm geting same error.

Turn off windows firewall and its will work.