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Documents wont open
PostPosted:Wed Oct 31, 2012 5:27 pm
by Monkthemighty
I have openkm 5.0 and some of the documents will no open. when i click on a document it reloads the bottom screen but doesn't download or send any errors. I did have the hard drive fail and I recovered this from the hard drive. I will open newer files but the older ones it wont.
Re: Documents wont open
PostPosted:Fri Nov 02, 2012 6:32 pm
by jllort
You get some error in server .log ?
Re: Documents wont open
PostPosted:Sat Nov 03, 2012 5:23 am
by vkasgpta
You must be using IE, switch to chrome and firefox, should not happen there.
Re: Documents wont open
PostPosted:Sat Nov 03, 2012 5:55 am
by okmuser
I believe you are actually 'double' clicking the document to download, because although it is on a website it won't download on single clicks.
Cheers,
Re: Documents wont open
PostPosted:Tue Nov 06, 2012 9:18 pm
by jllort
Document should download with double click ( can check in our online demo )