Error when communicating with server (getChildrenPaginated)

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wayne
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Error when communicating with server (getChildrenPaginated)

Post by wayne » Tue Jul 23, 2019 4:52 am

We have over 20k of files in a particular folder, when i click open the folder, below error shows:
Capture.PNG
Capture.PNG (25.22 KiB) Viewed 3357 times
any guide on where to start checking?

jllort
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Re: Error when communicating with server (getChildrenPaginated)

Post by jllort » Thu Jul 25, 2019 3:00 pm

Bad practice, I suggest not have more than 1000-2000 documents into a folder for performance reasons. Anyway you can enable pagination from profiles ( take a look at the tab named "general" in the profiles )

wayne
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Re: Error when communicating with server (getChildrenPaginated)

Post by wayne » Tue Aug 13, 2019 3:51 am

I have turn on the paginate, another folder is having more files than the problematic folder and it doesn't have that error shows. Noted on the performance issues but that shouldn't be error occur right?

jllort
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Re: Error when communicating with server (getChildrenPaginated)

Post by jllort » Thu Aug 15, 2019 10:19 am

It is necessary to take a look in the log ( looking for some error ). About how many nodes are we talking about? You can make a query to the table OKM_NODE where NBS_PARENT column link to the UUID of the parent -> execute a SELECT count(*) to know about what total amount are talking about.

wayne
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Re: Error when communicating with server (getChildrenPaginated)

Post by wayne » Tue Aug 20, 2019 7:43 am

about 8410 documents in that folder and i have view thru all the logs file and unable to pin point the error message and in fact it seems not logged down, any clue? thank you..

jllort
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Re: Error when communicating with server (getChildrenPaginated)

Post by jllort » Thu Aug 22, 2019 11:54 am

Might be is a timeout, I suggest debug your production environment:
https://docs.openkm.com/kcenter/view/ok ... mcatserver

Follow the code in PaginationServlet.java

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