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Document adding is too slow in IE Browser
PostPosted:Wed Jun 12, 2013 1:49 pm
by anurag
Hi,
I am facing issue when we adding document (just right click and select add document) inside folder in IE browser version 8
its take too much time or some time hang.I have check its happen with openkm ver 5 and version 6.2 and in log getting below error
Code: Select all[org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/OpenKM]] Exception while dispatching incoming RPC call
com.google.gwt.user.server.rpc.UnexpectedException: Service method 'public abstract java.util.List com.openkm.frontend.client.service.OKMChatService.getPendingChatRoomUser()' threw an unexpected exception: java.lang.NullPointerException
please suggest any solution
thanks in advance
Re: Document adding is too slow in IE Browser
PostPosted:Thu Jun 13, 2013 8:56 am
by jllort
I suggest remove chat service from profiles. Then test again.
Re: Document adding is too slow in IE Browser
PostPosted:Thu Jun 13, 2013 9:31 am
by anurag
Yes, I have checked after disable chat from profile but no effect.its take same time to adding a document.
Re: Document adding is too slow in IE Browser
PostPosted:Fri Jun 14, 2013 9:08 am
by jllort
The time to upload document will not change for removing chat feature - but error will disappear -. The uploading time is equal to the bandwith you got between your computer and the server ( there's no mistery on it ). If you got poor connection line between you and the server that's the reason why you get a lot of time to upload documents.
Uploading has tree several stages
1- First upload phisically file to sever ( appears 100% and depends to your network ) ( depends only in your upload bandwith )
2- Scan antivirus ( if you got configured ) that can consume a lot of time
3- Register in database etc... really few time
Point 1-2 are which can cause the delay.
Re: Document adding is too slow in IE Browser
PostPosted:Fri Jun 14, 2013 10:02 am
by anurag
Hi Jllort,
Scan antivirus is configured but its not runs on daily.and adding a document is working perfectly in Crome and Mozila browser.I don't know why its takes to much time in IE browser.
Re: Document adding is too slow in IE Browser
PostPosted:Mon Jun 17, 2013 7:39 am
by jllort
Sure it's not openkm problem. Seems something related with your IE, take a look if you got some extra configuration with your IE ?
Re: Document adding is too slow in IE Browser
PostPosted:Mon Jun 17, 2013 1:37 pm
by anurag
Hi Jllort,
I have checked all the setting which are default for IE.and still we are not getting functionality.
Regards,
Anurag
Re: Document adding is too slow in IE Browser
PostPosted:Tue Jun 18, 2013 8:35 am
by jllort
Have you test other computer ? really we can imagene a lot of things that can happens between your computer and openkm but take in mind that's not openkm issue and we'll not be able to solve it from openkm side.
Re: Document adding is too slow in IE Browser
PostPosted:Tue Jun 18, 2013 1:43 pm
by anurag
Hi Jllort,
Yes, I have tested on other computer also but unable to find out root cause of this issue.
Re: Document adding is too slow in IE Browser
PostPosted:Thu Jun 20, 2013 9:46 am
by jllort
Which kind of hardware resources have in your computer ?
Re: Document adding is too slow in IE Browser
PostPosted:Fri Jun 21, 2013 10:26 am
by anurag
Hi Jllort,
I have below configuration in my machine:
Ms Windows server 2003
Intel Pentium 4
2.80GHZ
2GB RAM
Re: Document adding is too slow in IE Browser
PostPosted:Sat Jun 22, 2013 4:51 pm
by jllort
Windows server requires more ram, is not good place to test browser. Take in consideration IE 8 javascript engine is not good engine, poor harware with bad engine can get bad results. Other consideration is windows server has a lot of secutiry options etc... some of these can be the cause of the delay.