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Preview issue

PostPosted:Sun Oct 30, 2011 11:07 am
by viswanadh
Hello, I have a problem with preview documents *.doc, *.xls, *.odt etc.
OpenKM 5.1.8

Here is the log when I attempt a preview:
Code: Select all
19:02:49,258 ERROR [ConverterServlet] Error in application/vnd.openxmlformats-officedocument.spreadsheetml.sheet to PDF conversion
com.openkm.core.ConversionException: Error in application/vnd.openxmlformats-officedocument.spreadsheetml.sheet to PDF conversion
at com.openkm.util.DocConverter.doc2pdf(DocConverter.java:311)
at com.openkm.servlet.frontend.ConverterServlet.toPDF(ConverterServlet.java:188)
at com.openkm.servlet.frontend.ConverterServlet.toSWF(ConverterServlet.java:225)
at com.openkm.servlet.frontend.ConverterServlet.service(ConverterServlet.java:106)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
at java.lang.Thread.run(Thread.java:679)
Caused by: java.lang.NullPointerException
at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:78)
at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:69)
at com.openkm.util.DocConverter.convert(DocConverter.java:251)
at com.openkm.util.DocConverter.doc2pdf(DocConverter.java:308)
... 23 more

Notes:
Preview works for pdf (the other types I have tried)
Search for text within doc and docx files work
Preview tab says
"There was a problem with the conversion generation.
please, contact your OpenKM administrator"

Re: Preview issue

PostPosted:Sun Oct 30, 2011 5:00 pm
by jllort
I think soffice service is not right configured. can you convert a document to pdf ? or you get some error too ?
Take a look at starting up jboss server, to see if appearing some error while trying to starting openoffice service.

Re: Preview issue

PostPosted:Sun Oct 30, 2011 5:26 pm
by viswanadh
well we are running two instances of openkm on the same server...one is openkm5.0 and another is 5.1.8.
For 5.0 preview is working without any error but 5.1.8 is giving the above said error. So I don't think it is an openoffice configuration issue.
I went through the forum and I found a few people having the same issue http://forum.openkm.com/viewtopic.php?t=5326

Re: Preview issue

PostPosted:Tue Nov 01, 2011 7:41 am
by jllort
Confirm convertid .doc to pdf fails ( you can do with UI toolbar button). If it's the case which system.openffice path do you got ?

Re: Preview issue

PostPosted:Tue Nov 01, 2011 8:12 am
by viswanadh
sorry,the path we fix was wrong,
now the problem is fixed.
thank you.