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ERROR: Pdh call failed with error code 0xC0000BBD

https://forum.openkm.com/viewtopic.php?t=24464

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ERROR: Pdh call failed with error code 0xC0000BBD

PostPosted:Sat Jan 22, 2022 6:29 pm
by aamdo
hello
if start install
This message appears : ERROR: Pdh call failed with error code 0xC0000BBD
Code: Select all
- Database: mysql                                 
- Database host: localhost                        
- Database name: okmdb                            
- Database user: openkm                           
- Database password: Bb113322#@                   
- OpenKM version: 6.3.11                          
- Tomcat version: 8.5.34                          
---------------------------                       
Start install process? [y/N]: y                   
                                                  
ERROR: Pdh call failed with error code 0xC0000BBD
my system : win 11 -- > 64

Re: ERROR: Pdh call failed with error code 0xC0000BBD

PostPosted:Sat Jan 29, 2022 10:27 am
by jllort
What is your OS?
What is your JDK version?
Please share OKMInstaller.log here.

Re: ERROR: Pdh call failed with error code 0xC0000BBD

PostPosted:Mon Feb 07, 2022 7:51 pm
by aamdo
What is your OS?
Code: Select all
C:\>ver

Microsoft Windows [Version 10.0.22000.469]
============windows 11========

What is your JDK version?
Code: Select all
C:\>java -version
java version "1.8.0_321"
Java(TM) SE Runtime Environment (build 1.8.0_321-b07)
Java HotSpot(TM) 64-Bit Server VM (build 25.321-b07, mixed mode)
Please share OKMInstaller.log here.
Code: Select all
2022-01-22 20:50:35,629 [    main] INFO  com.openkm.installer.Main - Running on Windows: 0.9.19-CE (build: ef7e83a)
2022-01-22 20:50:35,641 [    main] INFO  com.openkm.installer.Main - Local host: abc (192.168.1.101)
2022-01-22 20:50:35,642 [    main] INFO  com.openkm.installer.Main - Java version: 1.8.0_321
2022-01-22 20:50:35,643 [    main] INFO  com.openkm.installer.Main - ERROR: Missing or empty JAVA_HOME environment variable
2022-01-22 20:56:30,652 [    main] INFO  com.openkm.installer.Main - Running on Windows: 0.9.19-CE (build: ef7e83a)
2022-01-22 20:56:30,659 [    main] INFO  com.openkm.installer.Main - Local host: abc (192.168.1.101)
2022-01-22 20:56:30,660 [    main] INFO  com.openkm.installer.Main - Java version: 1.8.0_321
2022-01-22 20:56:30,660 [    main] INFO  com.openkm.installer.Main - ERROR: Missing or empty JAVA_HOME environment variable
2022-01-22 20:59:24,175 [    main] INFO  com.openkm.installer.Main - Running on Windows: 0.9.19-CE (build: ef7e83a)
2022-01-22 20:59:24,182 [    main] INFO  com.openkm.installer.Main - Local host: abc (192.168.1.101)
2022-01-22 20:59:24,183 [    main] INFO  com.openkm.installer.Main - Java version: 1.8.0_321
2022-01-22 20:59:24,183 [    main] INFO  com.openkm.installer.Main - JAVA_HOME = C:\Program Files\Java\jre1.8.0_321
2022-01-22 20:59:24,701 [    main] INFO  com.openkm.installer.Main - Free disk size: 737.3 GB
2022-01-22 20:59:24,710 [    main] INFO  com.openkm.installer.Main - RAM size: 15.9 GB
2022-01-22 20:59:24,711 [    main] INFO  com.openkm.installer.Main - CPU cores: 8
2022-01-22 20:59:24,715 [    main] INFO  com.openkm.installer.Main - Server IP: 192.168.1.101
2022-01-22 20:59:24,716 [    main] INFO  com.openkm.installer.Main - Supported databases: [h2, hsqldb, mariadb, mysql, oracle, postgresql, sqlserver]
2022-01-22 20:59:24,717 [    main] INFO  com.openkm.installer.Main - Current directory: C:\
2022-01-22 21:03:01,827 [    main] INFO  com.openkm.installer.Main - Install version: 6.3.11
2022-01-22 21:03:02,590 [    main] WARN  com.openkm.installer.c.d - Unknown network interface: net0
2022-01-22 21:03:02,596 [    main] WARN  com.openkm.installer.c.d - Unknown network interface: net1
2022-01-22 21:03:02,603 [    main] INFO  com.openkm.installer.c.d - Detected network interface: wlan1
2022-01-22 21:03:02,603 [    main] INFO  com.openkm.installer.c.d - Interface address: /fe80:0:0:0:59dd:c5ac:84c6:6650%wlan1
2022-01-22 21:03:02,603 [    main] INFO  com.openkm.installer.c.d - MAC address: 9E:30:5B:BB:9A:4B
2022-01-22 21:03:04,029 [    main] INFO  com.openkm.installer.Main - ERROR: Pdh call failed with error code 0xC0000BBD
2022-01-22 21:03:05,056 [Thread-0] WARN  io.sentry.connection.AsyncConnection - Graceful shutdown took too much time, forcing the shutdown.
2022-01-22 21:03:05,056 [Thread-0] WARN  io.sentry.connection.AsyncConnection - 0 tasks failed to execute before shutdown.
2022-01-22 21:08:11,127 [    main] INFO  com.openkm.installer.Main - Running on Windows: 0.9.19-CE (build: ef7e83a)
2022-01-22 21:08:11,135 [    main] INFO  com.openkm.installer.Main - Local host: abc (192.168.1.101)
2022-01-22 21:08:11,137 [    main] INFO  com.openkm.installer.Main - Java version: 1.8.0_321
2022-01-22 21:08:11,137 [    main] INFO  com.openkm.installer.Main - JAVA_HOME = C:\Program Files\Java\jre1.8.0_321
2022-01-22 21:08:11,470 [    main] INFO  com.openkm.installer.Main - Free disk size: 737.3 GB
2022-01-22 21:08:11,472 [    main] INFO  com.openkm.installer.Main - RAM size: 15.9 GB
2022-01-22 21:08:11,473 [    main] INFO  com.openkm.installer.Main - CPU cores: 8
2022-01-22 21:08:11,477 [    main] INFO  com.openkm.installer.Main - Server IP: 192.168.1.101
2022-01-22 21:08:11,478 [    main] INFO  com.openkm.installer.Main - Supported databases: [h2, hsqldb, mariadb, mysql, oracle, postgresql, sqlserver]
2022-01-22 21:08:11,479 [    main] INFO  com.openkm.installer.Main - Current directory: C:\
2022-01-22 21:08:31,876 [    main] INFO  com.openkm.installer.Main - Install version: 6.3.11
2022-01-22 21:08:32,339 [    main] WARN  com.openkm.installer.c.d - Unknown network interface: net0
2022-01-22 21:08:32,344 [    main] WARN  com.openkm.installer.c.d - Unknown network interface: net1
2022-01-22 21:08:32,351 [    main] INFO  com.openkm.installer.c.d - Detected network interface: wlan1
2022-01-22 21:08:32,351 [    main] INFO  com.openkm.installer.c.d - Interface address: /fe80:0:0:0:59dd:c5ac:84c6:6650%wlan1
2022-01-22 21:08:32,351 [    main] INFO  com.openkm.installer.c.d - MAC address: 9E:30:5B:BB:9A:4B
2022-01-22 21:08:33,381 [    main] INFO  com.openkm.installer.Main - ERROR: Pdh call failed with error code 0xC0000BBD
2022-01-22 21:08:34,408 [Thread-0] WARN  io.sentry.connection.AsyncConnection - Graceful shutdown took too much time, forcing the shutdown.
2022-01-22 21:08:34,408 [Thread-0] WARN  io.sentry.connection.AsyncConnection - 0 tasks failed to execute before shutdown.

Re: ERROR: Pdh call failed with error code 0xC0000BBD

PostPosted:Sat Feb 12, 2022 8:18 am
by jllort
Open an issue at https://github.com/openkm/document-mana ... tem/issues with a link to this forum URL. It seems a possible problem with your OS and the current libraries used in the installer.

Re: ERROR: Pdh call failed with error code 0xC0000BBD

PostPosted:Sat Feb 12, 2022 8:50 am
by pavila
I've uploaded a new version of the installer. Please, try and tell me if the problem is solved.

Please, check the version: it should be v0.9.20-CE. Otherwise I will provide another download link.

Best regards.

Re: ERROR: Pdh call failed with error code 0xC0000BBD

PostPosted:Mon Feb 14, 2022 2:42 pm
by aamdo
Excellent, the system and all its components have been fully loaded..
But when writing localhost:8080 page appears apache tomcat !! It does not open login to openKM
i start apache service and openkm service
How do I solve the problem

Re: ERROR: Pdh call failed with error code 0xC0000BBD

PostPosted:Tue Feb 15, 2022 7:57 am
by pavila
Please, don't mix several issues in the same thread because I'm not sure of the original problem is solved or not.

Thanks.

Re: ERROR: Pdh call failed with error code 0xC0000BBD

PostPosted:Tue Feb 15, 2022 10:40 am
by aamdo
thanks,
yes original problem is solved

i open new issue
All times are UTC
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