Open Source Document Management System | OpenKM

Hello,

I have configured mail settings in $TOMCAT_HOME/conf/server.xml and checked if email is working in,
Administration -> Utilities -> Check email

And I received the test email.

But when I try to send document link to same email address (email address saved in user profile), it doesn't work, please assist.

Thanks!

Share the stack trace error ( you will get from catalina.log file ) and we will take a look about what happens.

There is no error in catalina log for this action. Am I missing something?

You can not send a link to yourself, maybe this is the mistake. Are you trying to sending to another user?

I am sending to a different user only, not sending it to myself.

Then should working. Is not shown any error in the catalina.log file ... is quite strange. Try again and watch the output of this file.

I tried multiple times, there is no log in catalina for this action. I did in two community v6.3.8 and v6.3.9, in both versions it sent email when I did through Administration -> Utilities -> Check email, but when I tried sending document link, it isn't working.

It is quite strange not showing anything in the log ... at least an error?
The users who are sending the notification in OpenKM have set different email address than the user logged who's sending the emails? These emails are right? can you try with standard email account like gmail ... to be sure is not the email server what identifies the emails as spam and remove them automatically ( I suggest check from email server too ).

Finally, if nothing of these suggestions working, will be necessary you debug the code. And can tell you how doing it.