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Login error by okenkm6.3.6
PostPosted:Wed Sep 19, 2018 8:50 am
by drgontjy
After logging in, pause here, no response.
Re: Login error by okenkm6.3.6
PostPosted:Wed Sep 19, 2018 10:49 am
by lnovoa
Hi!,
Try to do CRTL+F5.
It may be due to the browser cache
Re: Login error by okenkm6.3.6
PostPosted:Wed Sep 19, 2018 12:12 pm
by drgontjy
I have tried PC and iPad.The situation remains unchanged.Still stopping here!
Re: Login error by okenkm6.3.6
PostPosted:Fri Sep 21, 2018 4:13 pm
by lnovoa
Have you looked in the tomcat/logs/openkm.log directory?
Can you put the trace?
Re: Login error by okenkm6.3.6
PostPosted:Sat Sep 22, 2018 8:26 am
by jllort
You upgraded the application or is a fresh installation ?
The icon in the top right corner does not like much, seems you had some database issue, the log as indicate lnovoa might help us.
I suggest:
1- stop openkm
2- delete all files into logs folder
3- start openkm
4- try to login
5- share with us the catalina.log file ( zip please ) in this post
Re: Login error by okenkm6.3.6
PostPosted:Tue Sep 25, 2018 2:27 am
by drgontjy
lnovoa wrote: ↑Fri Sep 21, 2018 4:13 pm
Have you looked in the tomcat/logs/openkm.log directory?
Can you put the trace?
all logs file in logs.zip
Re: Login error by okenkm6.3.6
PostPosted:Tue Sep 25, 2018 2:39 am
by drgontjy
jllort wrote: ↑Sat Sep 22, 2018 8:26 am
You upgraded the application or is a fresh installation ?
The icon in the top right corner does not like much, seems you had some database issue, the log as indicate lnovoa might help us.
I suggest:
1- stop openkm
2- delete all files into logs folder
3- start openkm
4- try to login
5- share with us the catalina.log file ( zip please ) in this post
fresh installation
Re: Login error by okenkm6.3.6
PostPosted:Wed Sep 26, 2018 6:07 pm
by jllort
Your problem is in the Os configuration. Seems you have bad computer name configured as is shown in the log:
Code: Select all2018-09-25 10:14:47,111 [localhost-startStop-1] [] ERROR net.sf.ehcache.Cache - Unable to set localhost. This prevents creation of a GUID. Cause was: dms.hqgg.com.cn: dms.hqgg.com.cn: 未知的名称或服务
java.net.UnknownHostException: dms.hqgg.com.cn: dms.hqgg.com.cn: 未知的名称或服务
The computer name can not ve resolved, take a look at your OS configuration ( might be adding into hosts files is enought ).