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OfficeManager is currently stopped

https://forum.openkm.com/viewtopic.php?t=21230

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OfficeManager is currently stopped

PostPosted:Fri Mar 24, 2017 2:20 pm
by baclarkservices
OpenKM Version 6.3.2 (build: 8289)
Running on Ubuntu 16.04.2 LTS server Virtualized by Microsoft Hyper-V

I am not able to preview any office products, but I am able to preview pdf files. When I look at the catalina.log this is what I see:

At startup time:
Code: Select all
2017-03-24 08:19:26,091 [localhost-startStop-1] INFO  com.openkm.util.DocConverter- *** Build Office Manager ***
2017-03-24 08:19:26,091 [localhost-startStop-1] INFO  com.openkm.util.DocConverter- system.openoffice.path=/usr/lib/libreoffice
2017-03-24 08:19:26,092 [localhost-startStop-1] INFO  com.openkm.util.DocConverter- system.openoffice.tasks=200
2017-03-24 08:19:26,092 [localhost-startStop-1] INFO  com.openkm.util.DocConverter- system.openoffice.port=2002
2017-03-24 08:19:26,145 [localhost-startStop-1] INFO  org.artofsolving.jodconverter.office.ProcessPoolOfficeManager- ProcessManager implementation is SigarProcessManager
2017-03-24 08:19:26,176 [OfficeProcessThread-0] INFO  org.artofsolving.jodconverter.office.OfficeProcess- starting process with acceptString 'socket,host=127.0.0.1,port=2002,tcpNoDelay
=1' and profileDir '/openkm/tomcat/temp/.jodconverter_socket_host-127.0.0.1_port-2002'
2017-03-24 08:19:26,186 [OfficeProcessThread-0] INFO  org.artofsolving.jodconverter.office.OfficeProcess- started process; pid = 1710
2017-03-24 08:19:28,976 [OfficeProcessThread-0] WARN  org.artofsolving.jodconverter.office.ManagedOfficeProcess- office process died with exit code 81; restarting it
2017-03-24 08:19:28,981 [localhost-startStop-1] WARN  com.openkm.servlet.RepositoryStartupServlet- failed to start and connect
org.artofsolving.jodconverter.office.OfficeException: failed to start and connect
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.startAndWait(ManagedOfficeProcess.java:64)
        at org.artofsolving.jodconverter.office.PooledOfficeManager.start(PooledOfficeManager.java:101)
        at org.artofsolving.jodconverter.office.ProcessPoolOfficeManager.start(ProcessPoolOfficeManager.java:62)
        at com.openkm.util.DocConverter.start(DocConverter.java:190)
        at com.openkm.servlet.RepositoryStartupServlet.start(RepositoryStartupServlet.java:279)
        at com.openkm.servlet.RepositoryStartupServlet.init(RepositoryStartupServlet.java:127)
        at javax.servlet.GenericServlet.init(GenericServlet.java:158)
        at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1284)
        at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1197)
        at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1087)
        at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5210)
        at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5493)
        at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:632)
        at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:1073)
        at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1857)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
        at java.util.concurrent.FutureTask.run(FutureTask.java:262)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)
Caused by: java.util.concurrent.ExecutionException: org.artofsolving.jodconverter.office.OfficeException: could not establish connection
        at java.util.concurrent.FutureTask.report(FutureTask.java:122)
        at java.util.concurrent.FutureTask.get(FutureTask.java:188)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.startAndWait(ManagedOfficeProcess.java:62)
        ... 22 more
Caused by: org.artofsolving.jodconverter.office.OfficeException: could not establish connection
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.doStartProcessAndConnect(ManagedOfficeProcess.java:142)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.access$000(ManagedOfficeProcess.java:31)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess$1.run(ManagedOfficeProcess.java:58)
        ... 5 more
Caused by: java.lang.IllegalStateException: a process with acceptString 'socket,host=127.0.0.1,port=2002' is already running; pid 1712
        at org.artofsolving.jodconverter.office.OfficeProcess.start(OfficeProcess.java:67)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess$6.attempt(ManagedOfficeProcess.java:133)
        at org.artofsolving.jodconverter.office.Retryable.execute(Retryable.java:40)
        at org.artofsolving.jodconverter.office.Retryable.execute(Retryable.java:30)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.doStartProcessAndConnect(ManagedOfficeProcess.java:120)
        ... 7 more
And When I try to preview or download a file an office document as pdf:
Code: Select all
2017-03-24 08:20:10,638 [http-bio-0.0.0.0-8080-exec-1] ERROR com.openkm.servlet.frontend.ConverterServlet- Error in application/vnd.openxmlformats-officedocument.wordprocessingml.docum
ent to PDF conversion
com.openkm.core.ConversionException: Error in application/vnd.openxmlformats-officedocument.wordprocessingml.document to PDF conversion
        at com.openkm.util.DocConverter.doc2pdf(DocConverter.java:330)
        at com.openkm.servlet.frontend.ConverterServlet.toPDF(ConverterServlet.java:253)
        at com.openkm.servlet.frontend.ConverterServlet.service(ConverterServlet.java:141)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:311)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:116)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:101)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:182)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:173)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.IllegalStateException: this OfficeManager is currently stopped
        at org.artofsolving.jodconverter.office.ProcessPoolOfficeManager.execute(ProcessPoolOfficeManager.java:70)
        at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:78)
        at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:69)
        at com.openkm.util.DocConverter.convert(DocConverter.java:273)
        at com.openkm.util.DocConverter.doc2pdf(DocConverter.java:327)
        ... 45 more
Please let me know any other information to gather or anything to try. Thanks.

Re: OfficeManager is currently stopped

PostPosted:Sat Mar 25, 2017 7:54 pm
by jllort
Looking at the first log you have shared with us, seems the soffice service is not being able to be started by OpenKM.

Really exists /usr/lib/libreoffice and into there's the folder /program with file into named soffice ?
In what Linux distribution do you have OpenKM running ?

Re: OfficeManager is currently stopped

PostPosted:Mon Mar 27, 2017 1:40 pm
by baclarkservices
I found that if I started libreoffice manually using this script it worked fine:
Code: Select all
/usr/lib/libreoffice/program/soffice.bin --nologo --headless --nofirststartwizard --accept="socket,host=localhost,port=8100;urp;StarOffice.Service"
For some reason OpenKM was starting soffice in port 2002. That is the only thing I can see is different. To fix the problem I added this to the startup.sh file:
Code: Select all
exec /usr/lib/libreoffice/program/soffice.bin --nologo --headless --nofirststartwizard --accept="socket,host=localhost,port=8100;urp;StarOffice.Service" &
Now all is working properly.

Re: OfficeManager is currently stopped

PostPosted:Tue Mar 28, 2017 6:28 pm
by jllort
This is not the right way to get it running although it goes. You have not asked my question. Which is your linux distribution ?

Re: OfficeManager is currently stopped

PostPosted:Tue Jun 27, 2017 4:22 pm
by alexkcy
Hi,

I encounter the same problem, no office preview , after upgrading from 6.3.2 -> 6.3.4.

I have the exact same log.

My linux distribution is Debian Jessie with latest apt-get update and upgrade.

Thanks in advance.

Regards
Alex

Re: OfficeManager is currently stopped

PostPosted:Wed Jun 28, 2017 2:02 am
by alexkcy
Hi,

I am fine now, to certain extent. I found out that some libraries during the latest Debian update has broken the startup of libreoffice (but not sure which...). I have rolled back to pre-updated image and now works fine.

However, I have another problem, browser problem.

Preview now works just fine at Chrome (OSX, Linux) and IE (Windows 7) but not Chrome in Windows 7. Needless to say, I have reset the plugin data and cache of Chrome, but the preview just doesn't load, the icon on the upper left hand corner becomes a red alert triangle.

Any clue ?

Thanks.

Alex

Re: OfficeManager is currently stopped

PostPosted:Thu Jun 29, 2017 8:56 pm
by jllort
Important libraries for starting libreoffice as service are specially headless and also ure and pyuno. But sure withuot headless you will not starting as service from OpenKM. About browser problems, the community version based in flowpaper community ( older flexpaper ) needs to flash player support from browser, might be this is another problem you have ?

Re: OfficeManager is currently stopped

PostPosted:Fri Jul 07, 2017 7:47 am
by alexkcy
Yeah. I disabled hardware acceleration setting in chrome and preview works again in windows 7 / chrome.
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