• Problem using search function

  • OpenKM has many interesting features, but requires some configuration process to show its full potential.
OpenKM has many interesting features, but requires some configuration process to show its full potential.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #38570  by rsobeck
 
Using OpenKM 6.3.0 community edition, MySQL, Ubuntu Server 14.04.2

Migrated from OpenKM 6.2.3 to 6.3.0 and changed DB backend to Mysql
- made a backup
- exported data from OpenKM
- exported OpenKM configuration settings
- exported users

After that I renamed original installation folder and
- did a fresh install with OpenKM 6.3.0
- changed settings to use MySQL as database backend
- imported users, settings and data
- changed profiles as needed (only 2 profiles)

So far I found some small errors but was able to find my mistakes. Now everything seems to work fine except:

a) When logged in as user and starting to search for files (file names) the resulting list always keeps empty.
Running a search with exactly same settings but logged in as okmAdmin search list shows files as expected.

I cant find anything related in this forum nor searching in Google. Does anyone give me a hint as what could be the reason? How to change?

b) For one user i have now entered settings to import email from external server via imap. On first run I activated settings to mark email as read. Now users told me to deactivate this settings because he could not see new mails arriving becasue they were already marked as read. After deactivating Outlook now shows all messages as unread, mail app on smartphone also shows all messages as unread. Even after marking some messages as read those marks were unset after the next run of mail import on OpenKM.
Perfect would be to have a settings to import all mail while there is no change seen on wether a message has been read somewhere else. Is this possible?

Thanks in advance
Ruediger
 #39003  by jllort
 
For mail open new post, do not merge several questions on same.

About search, take in mind files go into text extractor queue ( Administrator / stats / text extractor queue ) you can not search them by content until will be processed. If you got problems with other fields, then go to Administration / Utils / Rebuild indexes and choose "lucene indexes"

Depending the number of objects ( folders and documents ... ) can take several minutes ( normally it's fast ). Meanwhile the process is on, the repository will go into readonly mode.

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OpenKM is part of the management software. A management software is a program that facilitates the accomplishment of administrative tasks. OpenKM is a document management system that allows you to manage business content and workflow in a more efficient way. Document managers guarantee data protection by establishing information security for business content.