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OKM Scanner Tool not start
PostPosted:Fri Jan 30, 2015 7:41 am
by Aku
Hello together,
i have installed the OKMScanner Tool V1.0.4 with ".netFramework 4.0" 64Bit on a computer with Windows 7 64Bit.
When i am launching this tool i get this error:
Unbenannt.png (35.03 KiB) Viewed 9664 times
And sometimes i get this error:
Unbenannt1.png (61.84 KiB) Viewed 9662 times
What`s wrong?
André
Re: OKM Scanner Tool not start
PostPosted:Sat Jan 31, 2015 9:13 am
by jllort
Let's do something.
1- At My Documents/OpenKM you got some file called ScannerXXX.log or similar ( please close it )
2- OpenKM application -> do some screenshots about scanner configuration.
3- Indicate us the steps you've followed while executing application ( until you get the errors ( some screenshots will be appreciated too ).
4- Post the screenshots, the logs file and the steps you've followed here, then will be able to investigate what could be the reason of this problem.
Re: OKM Scanner Tool not start
PostPosted:Mon Feb 02, 2015 7:57 am
by Aku
i have deleted this scannerXXXX.log.
Then i execute OKMScannerTool.
- I get this picture:
Unbenannt.png (35.03 KiB) Viewed 9632 times
Log-File was created with following text:
Code: Select all2015-02-02 08:53:20 [INFO] Application started
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.file=File
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.configuration=Configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.exit=Exit
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.help=Help
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.about=About OpenKM Scanner Tool
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.configuration.scan=Scanner Configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.configuration.server=Server Configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.configuration.compress=Group4 compression
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file=File name
2015-02-02 08:53:21 [INFO] Load dictionary word: table.date=Time
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.adding=Adding
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.added=Added
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.error=Error
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.skip=Skiped
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.update=Updated
2015-02-02 08:53:21 [INFO] Load dictionary word: button.accept=Accept
2015-02-02 08:53:21 [INFO] Load dictionary word: button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: button.close=Close
2015-02-02 08:53:21 [INFO] Load dictionary word: button.search=Search
2015-02-02 08:53:21 [INFO] Load dictionary word: button.refresh=Refresh
2015-02-02 08:53:21 [INFO] Load dictionary word: form.main.title=OKMScanner
2015-02-02 08:53:21 [INFO] Load dictionary word: form.main.queue.status={0} documents in queue
2015-02-02 08:53:21 [INFO] Load dictionary word: form.certificate.title=Select certificate
2015-02-02 08:53:21 [INFO] Load dictionary word: form.certificate=Certificate
2015-02-02 08:53:21 [INFO] Load dictionary word: message.alert.message=In progress, please wait...
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.certificate=Change certificate
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.certificate.question=¿ Do you want to change the selected certificate {0} ?
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.path=Change destination path
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.path.question=¿ Do you want to change the select destination path {0}?
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.existing.document= ¿ Document {0} already exist, do you want to update this ?
2015-02-02 08:53:21 [INFO] Load dictionary word: message.wait.until.finish=You can not add more files meanwhile sign process has not finished.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.warning.title=Warning
2015-02-02 08:53:21 [INFO] Load dictionary word: message.convert.pdf=Pdf successfully created.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.convert.pdf.select=Select at least one image.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.convert.pdf.select.only=Select only images.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.successful.upload=Successful upload.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.file=file
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.folder=folder
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.question=It's sure to delete the
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.title=Delete Confirmation
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete=was deleted:
2015-02-02 08:53:21 [INFO] Load dictionary word: message.modified.name=name was modified {0} by {1}
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.error=Error deleting
2015-02-02 08:53:21 [INFO] Load dictionary word: message.adding=Add to file:
2015-02-02 08:53:21 [INFO] Load dictionary word: message.adding.successfully=Successfully added.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.pdf.select=Select only one PDF file.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.images.select=Select one or more images to be added.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.successful.convert=Successful converting.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210001=An unknown error has occurred with the WIA device.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210002=Paper is jammed in the scanner's document feeder.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210003=There are no documents in the document feeder.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210004=An unspecified problem occurred with the scanner's document feeder.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210005=The device is offline. Make sure the device is powered on and connected to the PC.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210006=The device is busy. Close any apps that are using this device or wait for it to finish and then try again.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210007=The device is warming up.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210008=There is a problem with the WIA device. Make sure that the device is turned on, online, and any cables are properly connected.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210009=The WIA device was deleted. It's no longer available.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210010=Communication with the WIA device failed. Make sure that the device is powered on and connected to the PC. If the problem persists, disconnect and reconnect the device.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210011=The device doesn't support this command.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210012=There is an incorrect setting on the WIA device.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210013=The device is locked. Close any apps that are using this device or wait for it to finish and then try again.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210014=The device driver threw an exception.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210015=Did not detect any scanners. Make sure your scanner is both plugged in and turned on.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210016=One or more of the device’s cover is open.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210017=The scanner's lamp is off.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210020=A scan error occurred because of a multiple page feed condition. This feature is available with Windows 8 and later versions of Windows.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210021=A scan job was interrupted because an Imprinter/Endorser item reached the maximum valid value for WIA_IPS_PRINTER_ENDORSER_COUNTER, and was reset to 0. This feature is available with Windows 8 and later versions of Windows.
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.name=Configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.language=Language
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.version=OpenKM Version
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.userName=User
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.password=Password
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.host=Host
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.error.msg=Field {0} can not be empty
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.button.accept=Accept
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.button.test=Test
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.test.ok=Connection successfully established
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.test.error=Connection test failed!!!
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.name=Scanner configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.device=Scanner
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.origen=Origin
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.intent=Color format
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.resolution=Resolution
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.type=Type
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.button.accept=Accept
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.button.change=Change
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxOrigin.plane=Plane
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxOrigin.feeder=Feeder
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxIntent.automatic=Automatic
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxIntent.color=Color
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxIntent.grayscales=Grayscales
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxIntent.whiteblack=White and black
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxOrigin.duplex=Duplex
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.device.select=Select a device.
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.label.pageSize=Page size:
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.title=Navigation tree
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.context.root=Taxonomy
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.context.templates=Templates
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.context.personal=Personal
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.contextmenu.newfolder=New folder
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.contextmenu.renamefolder=Rename folder
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.contextmenu.deletefolder=Delete folder
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.button.accept=Select
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.input.title=Folder management
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.button.refresh=Refresh
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.button.search=Search
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.msg.foldername.empty=Error, folder name is empty
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.title=Search
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.msg.min.char=At least you need to add tree characters
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.msg.empty=Search has return empty results
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.button.search=Search
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.OKMPath=OKM Path
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.contextMenuStripTreeViewScan.toolStripDelete=Delete
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.contextMenuStripTreeViewScan.toolStripModify=Modify
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.fit=Fit
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.zoomIn=Zoom in
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.zoomOut=Zoom out
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.rotateLeft=Rotate left
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.rotateRight=Rotate right
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.upload=Uploading...
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.scan=Scan
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.convert.pdf=Convert to pdf
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.upload=Upload
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.refresh=Refresh
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.addToPDF=Add to PDF
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.removePage=Remove page
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.step1=PDF selection
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.step2=Image selection
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.step3=Add to pdf
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.convert=Converting...
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.title=Alert!
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.label.message=The file already exists, you want to replace or rename?
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.button.accept=Accept
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.message.load.file.enter=Enter some name.
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.range.invalid=Invalid range.
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.select.pdf=Select only one PDF file.
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.groupbox.property=Range of pages to delete
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.label.pages=Pages:
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.label.from=From:
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.label.to=To:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.caption=Add group property
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.name=Name:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.date=Date:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.important=Important:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.comment=Comment:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.button.add=Add
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.groupProperty=Group property:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.type=Type:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.desciption=Description:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.link=Link:
2015-02-02 08:53:21 [INFO] Load dictionary word: compression.form.title=Compress
2015-02-02 08:53:21 [INFO] Load dictionary word: compression.form.labelPercentage=Percentage
2015-02-02 08:53:21 [INFO] Load dictionary word: compression.form.checkBoxCompress=Black and white with CCITT Group4 compression
2015-02-02 08:53:21 [ERROR] Klasse nicht registriert (Ausnahme von HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))
2015-02-02 08:53:21 [ERROR] System.Runtime.InteropServices.COMException (0x80040154): Klasse nicht registriert (Ausnahme von HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))
bei System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid)
bei System.Windows.Forms.AxHost.CreateWithLicense(String license, Guid clsid)
bei System.Windows.Forms.AxHost.CreateInstanceCore(Guid clsid)
bei System.Windows.Forms.AxHost.CreateInstance()
bei System.Windows.Forms.AxHost.GetOcxCreate()
bei System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)
bei System.Windows.Forms.AxHost.CreateHandle()
bei System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
bei System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
bei System.Windows.Forms.AxHost.EndInit()
bei com.openkm.gui.form.mainForm.InitializeComponent()
bei com.openkm.gui.form.mainForm..ctor(DictionaryHelper dictionary)
bei com.openkm.Program.Main()
Re: OKM Scanner Tool not start
PostPosted:Tue Feb 03, 2015 7:16 pm
by jllort
applet scanner comes with imagemagick library ( x86 ) could be the reason of the problem. As indicate in
http://wiki.openkm.com/index.php/Scanner_Client try installing NET 4.0: Visual C++ Redistributable for Visual Studio 2012
Re: OKM Scanner Tool not start
PostPosted:Wed Feb 04, 2015 1:16 pm
by Aku
Hello, thanks for your answer.
I installed it, but it still does not work.
Have a look on this screenshot:
gzfdsfc.png (30.86 KiB) Viewed 9607 times
André
Re: OKM Scanner Tool not start
PostPosted:Fri Feb 06, 2015 11:28 pm
by jllort
You got exactly the same error ? ( I suspect is a problem with imagemagic library what comes into OKM scanner tool ). Could you check in other windows OS ( if it's possible on a clean one ? )
Re: OKM Scanner Tool not start
PostPosted:Mon Feb 09, 2015 7:45 am
by Aku
Hello,
It is working on a other computer.
There is installed following software:
Bild9.png (54.56 KiB) Viewed 9583 times
What should i try on the first computer?
- i installed the OKMScannerTool-Software new, but it still does not work.
André
Re: OKM Scanner Tool not start
PostPosted:Wed Feb 11, 2015 4:45 pm
by jllort
I think is caused by wrong dll in your computer. It causes problem with internal image magick libraries. Is quite difficult give you more detailed information, althought I think we know the cause, each Windows has its own life.
Re: OKM Scanner Tool not start
PostPosted:Thu Feb 12, 2015 6:14 am
by Aku
Okay, I can understand that.
Thank you for your efforts.
André
Re: OKM Scanner Tool not start
PostPosted:Thu Jul 21, 2022 6:38 pm
by suhetao
You must had Acrobat Pro installed first.
AcroPDF.dll will calls Acrobat Pro's COM interface
It works well for me after I installed Acrobat Pro 8
Unbenannt.png (35.03 KiB) Viewed 9664 times
And sometimes i get this error:
Unbenannt1.png (61.84 KiB) Viewed 9662 times
What`s wrong?