About documentation an enterprise edition, we\'ve finished spanish user manual, but still not yet all done reviewed, after it\'ll be translate to english, but I don\'t ensure when it\'ll be available after each release it\'s a hard efforts to make documentation etc... really on this phase it\'ll be pleasureful to get some community support.
On other hand, companies with enterprise support receive from us total support on technical installation and maintenance, the idea is after installed openkm on a company this not becomes a problem for you. For it we certify installation, backup system etc... About end user, always must be on company a reference person ( minimal one ) involved on project, this is company internal support that receives ours, and is who knows all application aspects. Sometimes we make a skype formation day to end users, really OpenKM it\'s so easy to explain an introduce to end users, because on of our major objectives is end user usability, easy & intuitive UI.
-------------------------------------------------
OpenKM Team ( be open my friend )
http://www.openkm.com