• OKM Scanner Tool not start

  • OpenKM has many interesting features, but requires some configuration process to show its full potential.
OpenKM has many interesting features, but requires some configuration process to show its full potential.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #31103  by Aku
 
Hello together,

i have installed the OKMScanner Tool V1.0.4 with ".netFramework 4.0" 64Bit on a computer with Windows 7 64Bit.

When i am launching this tool i get this error:
Unbenannt.png
Unbenannt.png (35.03 KiB) Viewed 6215 times
And sometimes i get this error:
Unbenannt1.png
Unbenannt1.png (61.84 KiB) Viewed 6213 times
What`s wrong? :(


André
 #31119  by jllort
 
Let's do something.

1- At My Documents/OpenKM you got some file called ScannerXXX.log or similar ( please close it )
2- OpenKM application -> do some screenshots about scanner configuration.
3- Indicate us the steps you've followed while executing application ( until you get the errors ( some screenshots will be appreciated too ).
4- Post the screenshots, the logs file and the steps you've followed here, then will be able to investigate what could be the reason of this problem.
 #31139  by Aku
 
i have deleted this scannerXXXX.log.

Then i execute OKMScannerTool.
- I get this picture:
Unbenannt.png
Unbenannt.png (35.03 KiB) Viewed 6183 times
Log-File was created with following text:
Code: Select all
2015-02-02 08:53:20 [INFO] Application started
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.file=File
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.configuration=Configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.exit=Exit
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.help=Help
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.about=About OpenKM Scanner Tool
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.configuration.scan=Scanner Configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.configuration.server=Server Configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: mainmenu.configuration.compress=Group4 compression 
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file=File name
2015-02-02 08:53:21 [INFO] Load dictionary word: table.date=Time
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.adding=Adding
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.added=Added
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.error=Error
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.skip=Skiped
2015-02-02 08:53:21 [INFO] Load dictionary word: table.file.update=Updated
2015-02-02 08:53:21 [INFO] Load dictionary word: button.accept=Accept
2015-02-02 08:53:21 [INFO] Load dictionary word: button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: button.close=Close
2015-02-02 08:53:21 [INFO] Load dictionary word: button.search=Search
2015-02-02 08:53:21 [INFO] Load dictionary word: button.refresh=Refresh
2015-02-02 08:53:21 [INFO] Load dictionary word: form.main.title=OKMScanner
2015-02-02 08:53:21 [INFO] Load dictionary word: form.main.queue.status={0} documents in queue
2015-02-02 08:53:21 [INFO] Load dictionary word: form.certificate.title=Select certificate
2015-02-02 08:53:21 [INFO] Load dictionary word: form.certificate=Certificate
2015-02-02 08:53:21 [INFO] Load dictionary word: message.alert.message=In progress, please wait...
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.certificate=Change certificate
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.certificate.question=¿ Do you want to change the selected certificate {0} ?
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.path=Change destination path
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.path.question=¿ Do you want to change the select destination path {0}?
2015-02-02 08:53:21 [INFO] Load dictionary word: message.change.existing.document= ¿ Document {0} already exist, do you want to update this ?
2015-02-02 08:53:21 [INFO] Load dictionary word: message.wait.until.finish=You can not add more files meanwhile sign process has not finished.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.warning.title=Warning
2015-02-02 08:53:21 [INFO] Load dictionary word: message.convert.pdf=Pdf successfully created.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.convert.pdf.select=Select at least one image.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.convert.pdf.select.only=Select only images.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.successful.upload=Successful upload.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.file=file
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.folder=folder
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.question=It's sure to delete the
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.title=Delete Confirmation
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete=was deleted:
2015-02-02 08:53:21 [INFO] Load dictionary word: message.modified.name=name was modified {0} by {1}
2015-02-02 08:53:21 [INFO] Load dictionary word: message.delete.error=Error deleting
2015-02-02 08:53:21 [INFO] Load dictionary word: message.adding=Add to file:
2015-02-02 08:53:21 [INFO] Load dictionary word: message.adding.successfully=Successfully added.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.pdf.select=Select only one PDF file.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.images.select=Select one or more images to be added.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.successful.convert=Successful converting.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210001=An unknown error has occurred with the WIA device.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210002=Paper is jammed in the scanner's document feeder.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210003=There are no documents in the document feeder.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210004=An unspecified problem occurred with the scanner's document feeder.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210005=The device is offline. Make sure the device is powered on and connected to the PC.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210006=The device is busy. Close any apps that are using this device or wait for it to finish and then try again.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210007=The device is warming up.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210008=There is a problem with the WIA device. Make sure that the device is turned on, online, and any cables are properly connected.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210009=The WIA device was deleted. It's no longer available.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210010=Communication with the WIA device failed. Make sure that the device is powered on and connected to the PC. If the problem persists, disconnect and reconnect the device.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210011=The device doesn't support this command.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210012=There is an incorrect setting on the WIA device.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210013=The device is locked. Close any apps that are using this device or wait for it to finish and then try again.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210014=The device driver threw an exception.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210015=Did not detect any scanners. Make sure your scanner is both plugged in and turned on.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210016=One or more of the device’s cover is open.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210017=The scanner's lamp is off.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210020=A scan error occurred because of a multiple page feed condition. This feature is available with Windows 8 and later versions of Windows.
2015-02-02 08:53:21 [INFO] Load dictionary word: message.scanner.0x80210021=A scan job was interrupted because an Imprinter/Endorser item reached the maximum valid value for WIA_IPS_PRINTER_ENDORSER_COUNTER, and was reset to 0. This feature is available with Windows 8 and later versions of Windows.
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.name=Configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.language=Language
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.version=OpenKM Version
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.userName=User
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.password=Password
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.host=Host
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.error.msg=Field {0} can not be empty
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.button.accept=Accept
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.button.test=Test
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.test.ok=Connection successfully established
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.test.error=Connection test failed!!!
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.name=Scanner configuration
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.device=Scanner
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.origen=Origin
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.intent=Color format
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.resolution=Resolution
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.type=Type
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.button.accept=Accept
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.button.change=Change
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxOrigin.plane=Plane
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxOrigin.feeder=Feeder
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxIntent.automatic=Automatic
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxIntent.color=Color
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxIntent.grayscales=Grayscales
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxIntent.whiteblack=White and black
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.comboboxOrigin.duplex=Duplex
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.device.select=Select a device.
2015-02-02 08:53:21 [INFO] Load dictionary word: form.configuration.scanner.label.pageSize=Page size:
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.title=Navigation tree
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.context.root=Taxonomy
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.context.templates=Templates
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.context.personal=Personal
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.contextmenu.newfolder=New folder
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.contextmenu.renamefolder=Rename folder
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.contextmenu.deletefolder=Delete folder
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.button.accept=Select
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.input.title=Folder management
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.button.refresh=Refresh
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.button.search=Search
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: form.tree.msg.foldername.empty=Error, folder name is empty
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.title=Search
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.msg.min.char=At least you need to add tree characters
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.msg.empty=Search has return empty results
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.button.search=Search
2015-02-02 08:53:21 [INFO] Load dictionary word: form.search.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.OKMPath=OKM Path
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.contextMenuStripTreeViewScan.toolStripDelete=Delete
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.contextMenuStripTreeViewScan.toolStripModify=Modify
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.fit=Fit
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.zoomIn=Zoom in
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.zoomOut=Zoom out
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.rotateLeft=Rotate left
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.rotateRight=Rotate right
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.upload=Uploading...
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.scan=Scan
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.convert.pdf=Convert to pdf
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.upload=Upload
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.refresh=Refresh
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.addToPDF=Add to PDF
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.removePage=Remove page
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.step1=PDF selection
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.step2=Image selection 
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.toolTip.step3=Add to pdf
2015-02-02 08:53:21 [INFO] Load dictionary word: main.form.convert=Converting...
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.title=Alert!
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.label.message=The file already exists, you want to replace or rename?
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.button.cancel=Cancel
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.button.accept=Accept
2015-02-02 08:53:21 [INFO] Load dictionary word: replaceFile.message.load.file.enter=Enter some name.
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.range.invalid=Invalid range.
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.select.pdf=Select only one PDF file.
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.groupbox.property=Range of pages to delete
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.label.pages=Pages:
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.label.from=From:
2015-02-02 08:53:21 [INFO] Load dictionary word: numberpages.label.to=To:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.caption=Add group property 
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.name=Name:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.date=Date:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.important=Important:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.comment=Comment:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.button.add=Add
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.groupProperty=Group property:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.type=Type:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.desciption=Description:
2015-02-02 08:53:21 [INFO] Load dictionary word: addPropertyGroupForm.label.link=Link:
2015-02-02 08:53:21 [INFO] Load dictionary word: compression.form.title=Compress
2015-02-02 08:53:21 [INFO] Load dictionary word: compression.form.labelPercentage=Percentage 
2015-02-02 08:53:21 [INFO] Load dictionary word: compression.form.checkBoxCompress=Black and white with CCITT Group4 compression 
2015-02-02 08:53:21 [ERROR] Klasse nicht registriert (Ausnahme von HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))
2015-02-02 08:53:21 [ERROR] System.Runtime.InteropServices.COMException (0x80040154): Klasse nicht registriert (Ausnahme von HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))
   bei System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid)
   bei System.Windows.Forms.AxHost.CreateWithLicense(String license, Guid clsid)
   bei System.Windows.Forms.AxHost.CreateInstanceCore(Guid clsid)
   bei System.Windows.Forms.AxHost.CreateInstance()
   bei System.Windows.Forms.AxHost.GetOcxCreate()
   bei System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)
   bei System.Windows.Forms.AxHost.CreateHandle()
   bei System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   bei System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   bei System.Windows.Forms.AxHost.EndInit()
   bei com.openkm.gui.form.mainForm.InitializeComponent()
   bei com.openkm.gui.form.mainForm..ctor(DictionaryHelper dictionary)
   bei com.openkm.Program.Main()
 #31177  by Aku
 
Hello, thanks for your answer.

I installed it, but it still does not work.
Have a look on this screenshot:
gzfdsfc.png
gzfdsfc.png (30.86 KiB) Viewed 6158 times
André
 #31205  by jllort
 
You got exactly the same error ? ( I suspect is a problem with imagemagic library what comes into OKM scanner tool ). Could you check in other windows OS ( if it's possible on a clean one ? )
 #31222  by Aku
 
Hello,

It is working on a other computer.

There is installed following software:
Bild9.png
Bild9.png (54.56 KiB) Viewed 6134 times
What should i try on the first computer?
- i installed the OKMScannerTool-Software new, but it still does not work.

André
 #31244  by jllort
 
I think is caused by wrong dll in your computer. It causes problem with internal image magick libraries. Is quite difficult give you more detailed information, althought I think we know the cause, each Windows has its own life.
 #31251  by Aku
 
Okay, I can understand that.

Thank you for your efforts. :)


André
 #53736  by suhetao
 
You must had Acrobat Pro installed first.
AcroPDF.dll will calls Acrobat Pro's COM interface
It works well for me after I installed Acrobat Pro 8

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OpenKM is part of the management software. A management software is a program that facilitates the accomplishment of administrative tasks. OpenKM is a document management system that allows you to manage business content and workflow in a more efficient way. Document managers guarantee data protection by establishing information security for business content.