• ERROR: Pdh call failed with error code 0xC0000BBD

  • Problems with installing OpenKM? No problemo, the solution is closer than you think.
Problems with installing OpenKM? No problemo, the solution is closer than you think.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #53213  by aamdo
 
hello
if start install
This message appears : ERROR: Pdh call failed with error code 0xC0000BBD
Code: Select all
- Database: mysql                                 
- Database host: localhost                        
- Database name: okmdb                            
- Database user: openkm                           
- Database password: Bb113322#@                   
- OpenKM version: 6.3.11                          
- Tomcat version: 8.5.34                          
---------------------------                       
Start install process? [y/N]: y                   
                                                  
ERROR: Pdh call failed with error code 0xC0000BBD 
my system : win 11 -- > 64
 #53250  by aamdo
 
What is your OS?
Code: Select all
C:\>ver

Microsoft Windows [Version 10.0.22000.469]
============windows 11========

What is your JDK version?
Code: Select all
C:\>java -version
java version "1.8.0_321"
Java(TM) SE Runtime Environment (build 1.8.0_321-b07)
Java HotSpot(TM) 64-Bit Server VM (build 25.321-b07, mixed mode)
Please share OKMInstaller.log here.
Code: Select all
2022-01-22 20:50:35,629 [    main] INFO  com.openkm.installer.Main - Running on Windows: 0.9.19-CE (build: ef7e83a)
2022-01-22 20:50:35,641 [    main] INFO  com.openkm.installer.Main - Local host: abc (192.168.1.101)
2022-01-22 20:50:35,642 [    main] INFO  com.openkm.installer.Main - Java version: 1.8.0_321
2022-01-22 20:50:35,643 [    main] INFO  com.openkm.installer.Main - ERROR: Missing or empty JAVA_HOME environment variable
2022-01-22 20:56:30,652 [    main] INFO  com.openkm.installer.Main - Running on Windows: 0.9.19-CE (build: ef7e83a)
2022-01-22 20:56:30,659 [    main] INFO  com.openkm.installer.Main - Local host: abc (192.168.1.101)
2022-01-22 20:56:30,660 [    main] INFO  com.openkm.installer.Main - Java version: 1.8.0_321
2022-01-22 20:56:30,660 [    main] INFO  com.openkm.installer.Main - ERROR: Missing or empty JAVA_HOME environment variable
2022-01-22 20:59:24,175 [    main] INFO  com.openkm.installer.Main - Running on Windows: 0.9.19-CE (build: ef7e83a)
2022-01-22 20:59:24,182 [    main] INFO  com.openkm.installer.Main - Local host: abc (192.168.1.101)
2022-01-22 20:59:24,183 [    main] INFO  com.openkm.installer.Main - Java version: 1.8.0_321
2022-01-22 20:59:24,183 [    main] INFO  com.openkm.installer.Main - JAVA_HOME = C:\Program Files\Java\jre1.8.0_321
2022-01-22 20:59:24,701 [    main] INFO  com.openkm.installer.Main - Free disk size: 737.3 GB
2022-01-22 20:59:24,710 [    main] INFO  com.openkm.installer.Main - RAM size: 15.9 GB
2022-01-22 20:59:24,711 [    main] INFO  com.openkm.installer.Main - CPU cores: 8
2022-01-22 20:59:24,715 [    main] INFO  com.openkm.installer.Main - Server IP: 192.168.1.101
2022-01-22 20:59:24,716 [    main] INFO  com.openkm.installer.Main - Supported databases: [h2, hsqldb, mariadb, mysql, oracle, postgresql, sqlserver]
2022-01-22 20:59:24,717 [    main] INFO  com.openkm.installer.Main - Current directory: C:\
2022-01-22 21:03:01,827 [    main] INFO  com.openkm.installer.Main - Install version: 6.3.11
2022-01-22 21:03:02,590 [    main] WARN  com.openkm.installer.c.d - Unknown network interface: net0
2022-01-22 21:03:02,596 [    main] WARN  com.openkm.installer.c.d - Unknown network interface: net1
2022-01-22 21:03:02,603 [    main] INFO  com.openkm.installer.c.d - Detected network interface: wlan1
2022-01-22 21:03:02,603 [    main] INFO  com.openkm.installer.c.d - Interface address: /fe80:0:0:0:59dd:c5ac:84c6:6650%wlan1
2022-01-22 21:03:02,603 [    main] INFO  com.openkm.installer.c.d - MAC address: 9E:30:5B:BB:9A:4B
2022-01-22 21:03:04,029 [    main] INFO  com.openkm.installer.Main - ERROR: Pdh call failed with error code 0xC0000BBD
2022-01-22 21:03:05,056 [Thread-0] WARN  io.sentry.connection.AsyncConnection - Graceful shutdown took too much time, forcing the shutdown.
2022-01-22 21:03:05,056 [Thread-0] WARN  io.sentry.connection.AsyncConnection - 0 tasks failed to execute before shutdown.
2022-01-22 21:08:11,127 [    main] INFO  com.openkm.installer.Main - Running on Windows: 0.9.19-CE (build: ef7e83a)
2022-01-22 21:08:11,135 [    main] INFO  com.openkm.installer.Main - Local host: abc (192.168.1.101)
2022-01-22 21:08:11,137 [    main] INFO  com.openkm.installer.Main - Java version: 1.8.0_321
2022-01-22 21:08:11,137 [    main] INFO  com.openkm.installer.Main - JAVA_HOME = C:\Program Files\Java\jre1.8.0_321
2022-01-22 21:08:11,470 [    main] INFO  com.openkm.installer.Main - Free disk size: 737.3 GB
2022-01-22 21:08:11,472 [    main] INFO  com.openkm.installer.Main - RAM size: 15.9 GB
2022-01-22 21:08:11,473 [    main] INFO  com.openkm.installer.Main - CPU cores: 8
2022-01-22 21:08:11,477 [    main] INFO  com.openkm.installer.Main - Server IP: 192.168.1.101
2022-01-22 21:08:11,478 [    main] INFO  com.openkm.installer.Main - Supported databases: [h2, hsqldb, mariadb, mysql, oracle, postgresql, sqlserver]
2022-01-22 21:08:11,479 [    main] INFO  com.openkm.installer.Main - Current directory: C:\
2022-01-22 21:08:31,876 [    main] INFO  com.openkm.installer.Main - Install version: 6.3.11
2022-01-22 21:08:32,339 [    main] WARN  com.openkm.installer.c.d - Unknown network interface: net0
2022-01-22 21:08:32,344 [    main] WARN  com.openkm.installer.c.d - Unknown network interface: net1
2022-01-22 21:08:32,351 [    main] INFO  com.openkm.installer.c.d - Detected network interface: wlan1
2022-01-22 21:08:32,351 [    main] INFO  com.openkm.installer.c.d - Interface address: /fe80:0:0:0:59dd:c5ac:84c6:6650%wlan1
2022-01-22 21:08:32,351 [    main] INFO  com.openkm.installer.c.d - MAC address: 9E:30:5B:BB:9A:4B
2022-01-22 21:08:33,381 [    main] INFO  com.openkm.installer.Main - ERROR: Pdh call failed with error code 0xC0000BBD
2022-01-22 21:08:34,408 [Thread-0] WARN  io.sentry.connection.AsyncConnection - Graceful shutdown took too much time, forcing the shutdown.
2022-01-22 21:08:34,408 [Thread-0] WARN  io.sentry.connection.AsyncConnection - 0 tasks failed to execute before shutdown.

 #53256  by pavila
 
I've uploaded a new version of the installer. Please, try and tell me if the problem is solved.

Please, check the version: it should be v0.9.20-CE. Otherwise I will provide another download link.

Best regards.
 #53261  by aamdo
 
Excellent, the system and all its components have been fully loaded..
But when writing localhost:8080 page appears apache tomcat !! It does not open login to openKM
i start apache service and openkm service
How do I solve the problem

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