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  • Pro trial fails to start properly

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It is currently Sun Apr 19, 2026 5:05 pm

Pro trial fails to start properly

OpenKM has many interesting features, but requires some configuration process to show its full potential.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
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Pro trial fails to start properly

 #29612  by motoxrdr21
 
Day 2 evaluating the OpenKM Pro trial for our branch office and I already managed to break it. I installed the latest version of the OpenKM Pro Trial on Windows Server 2012R2 yesterday and have been going through configuration options, today I decided to restart OpenKM for good measure to make sure everything still worked, and it failed.

The options I changed are:
  • system.ocr
  • system.ocr.rotate
  • system.oppenoffice.path
  • system.keyword.lowercase
  • system.login.lowercase
  • security.access.manager
  • security.search.evaluation
When I run the "Start OpenKM" script there are various errors in the java console, "failed to lazily initialize a collection of role: com.openkm.dao.bean.NodeBase.subscriptors, no session or session was closed" comes up multiple times, then when I launch the WebUI I receive the below messages in a red "The System has generated an error" modal box, and all of the test folders and documents that I added are missing, I also receive "Error Communicating with server (Create)" when I try to create a new folder.

On WebUI Launch:
Code: Select all
Error when communicating with server
(callbackGetUserLastCreatedDocuments)

Error when communicating with server
getLastWeekTopDownloadedDocuments

Error when communicating with server
getLastMonthTopDownloadedDocuments

Error when communicating with server
callbackGetLastCreatedDocuments

Error when communicating with server
getUserLastDownloadedDocuments

Error when communicating with server
callbackGetUserLastCreatedFolders

Error when communicating with server
callbackGetLastCreatedFolders

Error when communicating with server (GetChilds)

Error when communicating with server (GetFolderChilds)
Console Output:
Code: Select all
at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:182)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:173)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)Caused by: com.openkm.frontend.client.OKMException: failed to lazily initialize a collection of role: com.openkm.dao.bean.NodeBase.subscriptors, no session or session was closed
        at com.openkm.servlet.frontend.DashboardServlet.getLastCreatedDocuments(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:606)
        at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:561)
        ... 48 more
2014-08-20 08:19:33,796 [http-bio-0.0.0.0-8080-exec-7] ERROR org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/OpenKM]- Exception while dispatching incoming RPC call com.google.gwt.user.server.rpc.UnexpectedException: 
Service method 'public abstract java.util.List com.openkm.frontend.client.service.OKMDashboardService.getUserLastDownloadedDocuments()' threw an unexpected exception: 
com.openkm.frontend.client.OKMException: failed to lazily initialize a collection of role: com.openkm.dao.bean.NodeBase.subscriptors, no session or session was closed
        at com.google.gwt.user.server.rpc.RPC.encodeResponseForFailure(RPC.java:389)
        at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:579)
        at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:208)
        at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:248)
        at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:311)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:116)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:101)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:182)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:173)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)Caused by: com.openkm.frontend.client.OKMException: failed to lazily initialize a collection of role: com.openkm.dao.bean.NodeBase.subscriptors, no session or session was closed
        at com.openkm.servlet.frontend.DashboardServlet.getUserLastDownloadedDocuments(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:606)
        at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:561)
        ... 48 more
2014-08-20 08:19:34,011 [http-bio-0.0.0.0-8080-exec-9] ERROR org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/OpenKM]- Exception while dispatching incoming RPC call com.google.gwt.user.server.rpc.UnexpectedException: 
Service method 'public abstract java.util.List com.openkm.frontend.client.service.OKMDashboardService.getLastCreatedFolders()' threw an unexpected exception: com.openkm.frontend.client.OKM
Exception: failed to lazily initialize a collection of role: com.openkm.dao.bean.NodeBase.subscriptors, no session or session was closed
        at com.google.gwt.user.server.rpc.RPC.encodeResponseForFailure(RPC.java:389)
        at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:579)
        at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:208)
        at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:248)
        at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:311)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:116)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:101)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:182)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
        at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:173)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:307)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)
Caused by: com.openkm.frontend.client.OKMException: failed to lazily initialize a collection of role: com.openkm.dao.bean.NodeBase.subscriptors, no session or session was closed
        at com.openkm.servlet.frontend.DashboardServlet.getLastCreatedFolders(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:606)
        at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:561)
        ... 48 more
2014-08-20 08:20:44,343 [Thread-125] WARN  com.openkm.util.antivirus.AntivirusCheckerWorker- *** Antivirus check disabled because no antivirus configured ***

Re: Pro trial fails to start properly

 #29620  by jllort
 
You shown this error at first time you started application or you have added files, subscribed users etc. ? Seems could be a bug of the trial what is not initializing users subscribed in a node. If you talk with us ( website contact ) we can try to provide you some of our temporary online demo.
 Reply
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