Document adding is too slow in IE Browser

[anurag]

Hi,

I am facing issue when we adding document (just right click and select add document) inside folder in IE browser version 8
its take too much time or some time hang.I have check its happen with openkm ver 5 and version 6.2 and in log getting below error

Code: Select all

[org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/OpenKM]] Exception while dispatching incoming RPC call
com.google.gwt.user.server.rpc.UnexpectedException: Service method 'public abstract java.util.List com.openkm.frontend.client.service.OKMChatService.getPendingChatRoomUser()' threw an unexpected exception: java.lang.NullPointerException

please suggest any solution
thanks in advance

[jllort]

I suggest remove chat service from profiles. Then test again.

[anurag]

Yes, I have checked after disable chat from profile but no effect.its take same time to adding a document.

[jllort]

The time to upload document will not change for removing chat feature - but error will disappear -. The uploading time is equal to the bandwith you got between your computer and the server ( there's no mistery on it ). If you got poor connection line between you and the server that's the reason why you get a lot of time to upload documents.

Uploading has tree several stages
1- First upload phisically file to sever ( appears 100% and depends to your network ) ( depends only in your upload bandwith )
2- Scan antivirus ( if you got configured ) that can consume a lot of time
3- Register in database etc... really few time

Point 1-2 are which can cause the delay.

[anurag]

Hi Jllort,
Scan antivirus is configured but its not runs on daily.and adding a document is working perfectly in Crome and Mozila browser.I don't know why its takes to much time in IE browser.

[jllort]

Sure it's not openkm problem. Seems something related with your IE, take a look if you got some extra configuration with your IE ?

[anurag]

Hi Jllort,
I have checked all the setting which are default for IE.and still we are not getting functionality.

Regards,
Anurag

[jllort]

Have you test other computer ? really we can imagene a lot of things that can happens between your computer and openkm but take in mind that's not openkm issue and we'll not be able to solve it from openkm side.

[anurag]

Hi Jllort,
Yes, I have tested on other computer also but unable to find out root cause of this issue.

[jllort]

Which kind of hardware resources have in your computer ?

[anurag]

Hi Jllort,
I have below configuration in my machine:
Ms Windows server 2003
Intel Pentium 4
2.80GHZ
2GB RAM

[jllort]

Windows server requires more ram, is not good place to test browser. Take in consideration IE 8 javascript engine is not good engine, poor harware with bad engine can get bad results. Other consideration is windows server has a lot of secutiry options etc... some of these can be the cause of the delay.