Acknowledgement alert generation.

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PrachiM
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Acknowledgement alert generation.

Post by PrachiM » Fri Feb 13, 2015 9:18 am

Hello,
My question is if we consider following senario,
Creator and the Reviewer are two users here and
when the document is rejected by the Reviewer, the Workflow goes back to the Creator. However, inspite of the fact that an Email has been sent and the Workflow has gone back to the Creator, there is no way for a Reviewer to know if the Creator has indeed acknowledged the same. Hence, if possible, can we incorporate an Alert feature within OpenKM where the Creator can Alert the Reviewer that he has acknowledged the need to rework.

I have achived the part of sending email as mentioned in the above senario, but is it possible to generate Acknowledgement alert in OpenKM????

jllort
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Re: Acknowledgement alert generation.

Post by jllort » Sat Feb 14, 2015 9:30 am

I'm not sure if I understood. You can assign some metadata -> property group ( date for reviewer alert and user reviewer), then based on crontab task, execute a daily query looking for documents with property group data like actual day or older and send mail to user review ( based on metadata user field saved ).

Is that what you want to doing ?

PrachiM
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Re: Acknowledgement alert generation.

Post by PrachiM » Mon Feb 16, 2015 6:31 am

Thanks for the reply.
I am sorry I may have not made the requirement clear, actually what I wanted to achieve is as following,
Consider a scenario where creator is one user group, and reviewer is another user group,
Creator started the workflow about a document and sends it to the reviewer to review the same.If reviewer rejects the document then workflow again goes back to the creator and creator gets a mail saying the document is rejected by reviewer.
Now, I want to send acknowledgment alert to the reviewer saying that the rejected document has gone to the creator for rework .
Is there any way i can send these type of acknowledgement alerts in OpenKM?

jllort
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Re: Acknowledgement alert generation.

Post by jllort » Tue Feb 17, 2015 11:38 pm

Really you said the word, workflow. Openkm comes with workflow engine, you should create a workflow and can send mails on each transaction node like other business logic. Take a look here http://wiki.openkm.com/index.php/Workflow_Guide

In 3-4 weeks will release a complete an plugable development environment. We will advice about it on next newsletter.

PrachiM
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Re: Acknowledgement alert generation.

Post by PrachiM » Fri Feb 20, 2015 1:55 pm

In the following workflow in the case of transition "creatorReview" ,the task gets assigned to the creator.
I want to send an acknowledgement alert to Reviewer about the task is getting assigned to the creator.
Is it possible to do in OpenKM?
Please find the img attachment of workflow.
Attachments
Screenshot_Crop.png

pavila
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Re: Acknowledgement alert generation.

Post by pavila » Mon Mar 30, 2015 9:51 am

You can create an AssigmentHandler and notify the required user about the assignment.

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