There was a problem with the conversion generation.

[neil_h]

Hi All

I have recently started getting "There was a problem with the conversion generation." error appearing on png and jpg extension, i am running the latest 6.3.9 release on Ubuntu 16.04. My Catalina.out log lists these errors

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2020-09-06 14:28:24,946 [http-nio-0.0.0.0-8080-exec-8] WARN  com.openkm.util.ExecutionUtils - Abnormal program termination: 1
2020-09-06 14:28:24,946 [http-nio-0.0.0.0-8080-exec-8] WARN  com.openkm.util.ExecutionUtils - CommandLine: [/usr/bin/convert, /nfs/OpenKM/tomcat-8.5.24/temp/okm7905687627234998859.jpg, /nfs/OpenKM/tomcat-8.5.24/repository/cache/pdf/56c2f4cd-da67-4799-9ac3-c9e95b6a3648.pdf]
2020-09-06 14:28:24,947 [http-nio-0.0.0.0-8080-exec-8] WARN  com.openkm.util.ExecutionUtils - STDERR: convert: not authorized `/nfs/OpenKM/tomcat-8.5.24/repository/cache/pdf/56c2f4cd-da67-4799-9ac3-c9e95b6a3648.pdf' @ error/constitute.c/WriteImage/1028.

2020-09-06 14:28:24,950 [http-nio-0.0.0.0-8080-exec-8] ERROR c.o.s.frontend.ConverterServlet - convert: not authorized `/nfs/OpenKM/tomcat-8.5.24/repository/cache/pdf/56c2f4cd-da67-4799-9ac3-c9e95b6a3648.pdf' @ error/constitute.c/WriteImage/1028. com.openkm.core.ConversionException: convert: not authorized `/nfs/OpenKM/tomcat-8.5.24/repository/cache/pdf/56c2f4cd-da67-4799-9ac3-c9e95b6a3648.pdf' @ error/constitute.c/WriteImage/1028.

Can any one shed any light on why this is happening.

Thanks

Neil

[jllort]

In this section of the documentation is explained how to solve https://docs.openkm.com/kcenter/view/ok ... ge412.html