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Email .msg file import corruption

Posted: Fri May 24, 2019 2:41 pm
by chrwei
I have several msg files exported from outlook that the message body is corrupted when added to 6.3.7. opening the msg file in outlook shows a plain text email with a few attachments. when I save the added file out of openkm it's an eml file, and that opens as an html email. the readable text from the msg file gets turned into non-printable characters in the openkm preview and the eml file.

additionally, if I use OKMRest 1.2.2 .net SDK's importMsg method the files added corrupt as with the interface, but I get an exception too: $exception {"MailImpl (importMsg)\n'\u0003', hexadecimal value 0x03, is an invalid character. Line 1, position 410.\n\ncom.openkm.sdk4csharp.exception.UnknowException: '\u0003', hexadecimal value 0x03, is an invalid character. Line 1, position 410.\r\n at com.openkm.sdk4csharp.impl.MailImpl.importMsg(String dstId, String title, FileStream fileStream)"} com.openkm.sdk4csharp.exception.OKMRestException

search results on this error lead to a possible XML conversion issue, like that 0x03 needs to be escaped but isn't

I was able to find the original raw SMTP message in my mail archives, headers mark it as:

Code: Select all

Content-Transfer-Encoding: 7bit
Content-Type: multipart/mixed;
        boundary="Apple-Mail-E819C806-3C10-4266-AB6B-491067E0E843"
text body part is

Code: Select all

--Apple-Mail-E819C806-3C10-4266-AB6B-491067E0E843
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit

Adjunto fotos como evidencia del rechazo

followed by a base64 image part, another plain text 7bit part that's just a couple newlines (what the hell apple), then another base64 image, and another plain text 7bit part that's a signature

Code: Select all

--Apple-Mail-E819C806-3C10-4266-AB6B-491067E0E843
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit



Enviado desde mi iPhone
all the msg files that I'm seeing issues with are spanish language, but so far I'm not seeing accented characters or anything in the original files that would explain a 0x03 character. any ideas how to go about making this work?

Re: Email .msg file import corruption

Posted: Sat May 25, 2019 8:24 am
by jllort
You are exporting msg from outlook and then you upload to OpenKM?
Before talking to export, the email from OpenKM is shown right?

Re: Email .msg file import corruption

Posted: Tue May 28, 2019 1:05 pm
by chrwei
yes, export from outlook via drag and drop email to a windows explorer folder. it shows right in outlook, and shows right in the .msg file, but once uploaded into openkm it no longer shows correctly.

Re: Email .msg file import corruption

Posted: Fri May 31, 2019 5:29 pm
by jllort
can you share with us the msg file to check what happens.

Re: Email .msg file import corruption

Posted: Fri May 31, 2019 9:26 pm
by chrwei
i'll have to dig one up that isn't confidential, or see if I can reproduce from scratch, might take a bit

Re: Email .msg file import corruption

Posted: Fri Jun 07, 2019 6:42 pm
by jllort
When you have someone please send us from here. If it is confidential contact us from https://www.openkm.com/en/contact.html indicating the URL of the forum and I will share direct contact with us.

Re: Email .msg file import corruption

Posted: Mon Jun 10, 2019 9:33 pm
by chrwei
contact form sent, but it doens't allow URLs, so I put "OpenKM English Users-> Usage-> Email .msg file import corruption"

Re: Email .msg file import corruption

Posted: Thu Jun 13, 2019 1:07 pm
by chrwei
Will you have a conversation with Mario Zules? he seems a little confused as to why i emailed.

Re: Email .msg file import corruption

Posted: Thu Jun 13, 2019 5:14 pm
by chrwei
it would seem they are aware of the cause of the issue and have it fixed in the Pro version already.

Re: Email .msg file import corruption

Posted: Sat Jun 15, 2019 6:47 pm
by jllort
Sorry, but at the end of the day I talk with a lot of persons and here I think we have had some miss understanding. I had not received the file, usually when somebody contact with something about the forum I ask him to share the URL of the forum post to do not lose the focus ( seems I forget to explain it ). I will send my private email address from a private message in the forum. Contact me directly and share the URL of this post. Apologies.

When I have all the data I will sure know if it is a problem with community, your mail, or some extra feature what we have in professional edition an is not currently present in the community. Mario Contacted me, but I do not being able to link the questions with this previous forum post, it is not his fault, apologies.

Re: Email .msg file import corruption

Posted: Mon Jun 17, 2019 1:01 pm
by chrwei
the contact form does not allow URLs. I got your email and will reply.