• Login error by okenkm6.3.6

  • We tried to make OpenKM as intuitive as possible, but an advice is always welcome.
We tried to make OpenKM as intuitive as possible, but an advice is always welcome.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #46804  by drgontjy
 
After logging in, pause here, no response.
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 #46822  by lnovoa
 
Have you looked in the tomcat/logs/openkm.log directory?
Can you put the trace?
 #46831  by jllort
 
You upgraded the application or is a fresh installation ?
The icon in the top right corner does not like much, seems you had some database issue, the log as indicate lnovoa might help us.
I suggest:
1- stop openkm
2- delete all files into logs folder
3- start openkm
4- try to login
5- share with us the catalina.log file ( zip please ) in this post
 #46837  by drgontjy
 
lnovoa wrote: Fri Sep 21, 2018 4:13 pm Have you looked in the tomcat/logs/openkm.log directory?
Can you put the trace?
all logs file in logs.zip
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 #46838  by drgontjy
 
jllort wrote: Sat Sep 22, 2018 8:26 am You upgraded the application or is a fresh installation ?
The icon in the top right corner does not like much, seems you had some database issue, the log as indicate lnovoa might help us.
I suggest:
1- stop openkm
2- delete all files into logs folder
3- start openkm
4- try to login
5- share with us the catalina.log file ( zip please ) in this post
fresh installation
 #46858  by jllort
 
Your problem is in the Os configuration. Seems you have bad computer name configured as is shown in the log:
Code: Select all
2018-09-25 10:14:47,111 [localhost-startStop-1] [] ERROR net.sf.ehcache.Cache - Unable to set localhost. This prevents creation of a GUID. Cause was: dms.hqgg.com.cn: dms.hqgg.com.cn: 未知的名称或服务
java.net.UnknownHostException: dms.hqgg.com.cn: dms.hqgg.com.cn: 未知的名称或服务
The computer name can not ve resolved, take a look at your OS configuration ( might be adding into hosts files is enought ).

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