Hello,
I looked for similar topics, but they seemed to present more complicated issues and they were also pretty old, so I was not sure which part of the discussion still applied.
Our problem is related to uploading Outlook .msg files (as documents) and subsequently trying to download them, in OKM community 6.3.0 and 6.3.4 (there are minor behavioral differences, but most of the issues apply to both).
1. While uploading a simple email to OKM we get the error/warning "com.openkm.util.MailUtils - Error in RTF to HTML conversion", however the emails seem fine (they can be previewed correctly, attachments can be downloaded from within the preview window.
2. When trying to download these simple emails, we get an .eml file that sometimes has the headers (and sometimes not even them), but has no body. I will attach one of these simple emails that cause this type of problem to the post. However, if the email is more complex (has a lot of lines/replies) it seems to download fine. There is no error in the OpenKM.log when the downloaded .eml file has an empty body.
3. The attachments that were part of the original uploaded mail (and that are visible and accessible in the preview tab) are never part of the downloaded .eml (even when the body of the mail is present).
Please let me know if I can provide more information about the configuration that could help identify the issue.
Thank you!
I looked for similar topics, but they seemed to present more complicated issues and they were also pretty old, so I was not sure which part of the discussion still applied.
Our problem is related to uploading Outlook .msg files (as documents) and subsequently trying to download them, in OKM community 6.3.0 and 6.3.4 (there are minor behavioral differences, but most of the issues apply to both).
1. While uploading a simple email to OKM we get the error/warning "com.openkm.util.MailUtils - Error in RTF to HTML conversion", however the emails seem fine (they can be previewed correctly, attachments can be downloaded from within the preview window.
2. When trying to download these simple emails, we get an .eml file that sometimes has the headers (and sometimes not even them), but has no body. I will attach one of these simple emails that cause this type of problem to the post. However, if the email is more complex (has a lot of lines/replies) it seems to download fine. There is no error in the OpenKM.log when the downloaded .eml file has an empty body.
3. The attachments that were part of the original uploaded mail (and that are visible and accessible in the preview tab) are never part of the downloaded .eml (even when the body of the mail is present).
Please let me know if I can provide more information about the configuration that could help identify the issue.
Thank you!
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