Not able to Log in - org.apache.jasper.JasperException

[dgipr]

Hi,

I think my operator switched off the machine in between and then i am not able to log in.
Getting the following error.

Code: Select all

Application error
Class:	org.apache.jasper.JasperException
Message:	javax.servlet.ServletException: java.lang.ExceptionInInitializerError
Date:	Tue Apr 18 11:47:38 IST 2017

Kindly assist.

Regards
Anup

[dgipr]

hi,

There is following error in the Java console

Index.curruptIndexExcepion : document count mismatch

Kindly help.

Thanks
DGIPR

[jllort]

We need to take a look at catalina.log ( or openkm.log from version 6.3.3 ) file where is shown the full stack trace log ( $TOMCAT_HOME/logs ). Please post here the stack trace log. Stop application, delete all log files. Start application and share the log with us.

[dgipr]

Here is he Log file.
http://www.smartexcel.in/pdf/logs.rar
Kindy assist.

thanks
DGIPR

[jllort]

Seems your lucene index is corrupted:

Code: Select all

2017-04-19 14:56:04,681 [localhost-startStop-1] INFO  com.openkm.dao.HibernateUtil- Hibernate 'hibernate.search.default.indexBase' = C:\openkm-6.3.1-community\tomcat\repository\index
2017-04-19 14:56:10,635 [localhost-startStop-1] ERROR com.openkm.dao.HibernateUtil- could not init listeners
org.hibernate.HibernateException: could not init listeners

- Stop openkm
- Delete folder index
- Start openkm
- Go to administration > Tool> Rebuild indexex > Choose "Lucene index" -> click "execute" and wait until finished

[mamad]

I had the same problem and it fixed by this solution