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Can preview pdf but not word or excel documents.

Posted: Sun Jan 27, 2019 4:33 pm
by kefren69
Greetings

OpenKM 6.3.6 - Tomcat 8.5.24

I managed to upload successfully 3 documents respectively a .pdf,.docx,.xlsx;
When I go in preview the pdf is shown correctly whilst the word and excel get the message to contact the administrator.

I tried to open the 2 documents in openoffice and they are correctly read.
Out of the suggested utility to install I only installed the mandatory

DId I miss something in the configuration?

thanks in advance

GIancarlo

Re: Can preview pdf but not word or excel documents.

Posted: Tue Jan 29, 2019 9:36 pm
by jllort
The libreoffice service is not working right ( probably not started or not configured ). What is your system.openoffice parameter value?

Re: Can preview pdf but not word or excel documents.

Posted: Tue Feb 05, 2019 4:38 pm
by dferguson
On two installations, I have found that I needed to remove the OfficeLibre that came preinstalled with Ubuntu and then reinstall per the OpenKM setup instructions.

Having OpenOffice of OfficeLibre installed ins't enough. I still ran into issues when just updating/upgrading the preinstalled installation. The preinstalled version needs to be fulled removed first.

Re: Can preview pdf but not word or excel documents.

Posted: Thu Feb 07, 2019 7:21 pm
by jllort
In the latest Ubuntu version seems LibreOffice have some issue, it seems something related to security, sincerely is not clear for us, but it seems the information into .libreoffice folder is not rightly created. We have solved in most cases when we had this issue, uninstalling and installing LibreOffice application again.

Re: Can preview pdf but not word or excel documents.

Posted: Thu Feb 28, 2019 6:17 pm
by kefren69
thanks