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Preview problems with doc, odt

Posted: Wed Dec 05, 2018 10:42 am
by pipen
Hello community,
Sorry for my english, i am from germany :) . I have problems with preview doc, xls, odt files. In the preview window come the failure: There was a problem with the conversion generation. Please, contact your OpenKM administrator. PDF and jpg works fine.
The PDF file download does not work either. After start OpenKM i can not find a service soffice.bin. I think thats my problem.
bild1.PNG (5.99 KiB) Viewed 1759 times
I have installed openkm on a Windows 10 (1809) machine with OpenOffice 4, MySQL Server 5.7.
The configuration check is positive.

I would be very grateful for your help.

Re: Preview problems with doc, odt

Posted: Thu Dec 06, 2018 11:56 am
by jllort
1- I suggest install libreoffice and remove older openoffice 4
2- In the log file I'm do not observe errors but will be better catalina.log file rather than what you have shared with us.

Did you configured OpenKM as a service ?

Usually problems comes with wrong environment variables ... tvariables ensure in your path have set sigar and bin folder in similar manner you can see in the documentation. Also ensure the OpenOffice or Libreoffice is stopped, if the application is in use, sometimes might not be started by OpenKM as a service.

Re: Preview problems with doc, odt

Posted: Fri Dec 07, 2018 6:46 am
by pipen
Here is the catalina log file once more.
(22.66 KiB) Downloaded 76 times
OpenKM run as a service. I think the variables are correct.
I have remove the openoffice 4 and install the latest version of libreoffice. After restart the machine, soffice.bin is running as a service and the preview for office files works fine :lol: .
Now i have a problem with txt files. In the preview window i becom this error.
bild3.PNG (8.13 KiB) Viewed 1721 times
Have anyone a tip for me?

Re: Preview problems with doc, odt

Posted: Wed Dec 12, 2018 6:50 pm
by jllort
Can you download the document?
I suspect some issue with the number of whitespaces ( and some script not executed or missing in an upgrade ).

Re: Preview problems with doc, odt

Posted: Tue Dec 18, 2018 5:55 am
by pipen
I have now installed OpenKM with Win10 in my virtuel environment. Now this works with the txt files. Thanks for your help.