Response time - Contact team

OpenKM has many interesting features, but requires some configuration process to show its full potential.
Forum rules
Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
Post Reply
openkm_user
Expert Boarder
Expert Boarder
Posts: 113
Joined: Thu Dec 17, 2015 7:38 am

Response time - Contact team

Post by openkm_user » Wed Mar 08, 2017 7:28 am

Hi,

I have contacted your team for customization through Contacts form 5 days ago, there is no response. How long will it usually take?

Thanks!
Production Configuration: OpenKM Community 6.3.3 | Windows Server 2012 | Intel (R) Xeon (R) CPU E5-2670 2.60GHz | RAM: 50GB | 16 Core | MySQL 5.7.14 | Virtualized

jllort
Moderator
Moderator
Posts: 9380
Joined: Fri Dec 21, 2007 11:23 am
Location: Sineu - ( Illes Balears ) - Spain
Contact:

Re: Response time - Contact team

Post by jllort » Thu Mar 09, 2017 8:31 am

We start answering always in the next 24 hours. Sometimes the mail we send in initial contact is identified as spam by mail servers, check your spam folder looking for a mail sended from sales.

If you do not receive it, tell us again from here and I will take a look about what has happened ( send direct mail to https://www.openkm.com/resources/images/email.png indicating the mail account you have used when sending the form contact and in description add this forum post url ). Usually I check almost mails what going from general mail account.

openkm_user
Expert Boarder
Expert Boarder
Posts: 113
Joined: Thu Dec 17, 2015 7:38 am

Re: Response time - Contact team

Post by openkm_user » Thu Mar 09, 2017 9:39 am

No, I haven't received any email, sent an email to contact through the same mail id I used in contacts form.
Production Configuration: OpenKM Community 6.3.3 | Windows Server 2012 | Intel (R) Xeon (R) CPU E5-2670 2.60GHz | RAM: 50GB | 16 Core | MySQL 5.7.14 | Virtualized

jllort
Moderator
Moderator
Posts: 9380
Joined: Fri Dec 21, 2007 11:23 am
Location: Sineu - ( Illes Balears ) - Spain
Contact:

Re: Response time - Contact team

Post by jllort » Thu Mar 09, 2017 7:55 pm

I have contacted with serveral users from https://www.openkm.com/resources/images/email.png today, if you are not one of them, please tell to us.

openkm_user
Expert Boarder
Expert Boarder
Posts: 113
Joined: Thu Dec 17, 2015 7:38 am

Re: Response time - Contact team

Post by openkm_user » Fri Mar 10, 2017 8:51 am

I received your emails, to contact your sales and marketing team can I send email directly to sales ? We don't need complete professional services, our requirement is different like I mentioned in my email. Please let me know how would that work.
Production Configuration: OpenKM Community 6.3.3 | Windows Server 2012 | Intel (R) Xeon (R) CPU E5-2670 2.60GHz | RAM: 50GB | 16 Core | MySQL 5.7.14 | Virtualized

jllort
Moderator
Moderator
Posts: 9380
Joined: Fri Dec 21, 2007 11:23 am
Location: Sineu - ( Illes Balears ) - Spain
Contact:

Re: Response time - Contact team

Post by jllort » Fri Mar 10, 2017 11:26 am

Any requirement what will need our technical staff must require marketing & sales dept review.

openkm_user
Expert Boarder
Expert Boarder
Posts: 113
Joined: Thu Dec 17, 2015 7:38 am

Re: Response time - Contact team

Post by openkm_user » Fri Mar 10, 2017 11:41 am

We can directly send mail to sales ?
Production Configuration: OpenKM Community 6.3.3 | Windows Server 2012 | Intel (R) Xeon (R) CPU E5-2670 2.60GHz | RAM: 50GB | 16 Core | MySQL 5.7.14 | Virtualized

jllort
Moderator
Moderator
Posts: 9380
Joined: Fri Dec 21, 2007 11:23 am
Location: Sineu - ( Illes Balears ) - Spain
Contact:

Re: Response time - Contact team

Post by jllort » Sat Mar 11, 2017 9:43 am

Yes you can directly send mails to sales mail address ( I suggest do not share mail address in public websites, I have removed it, because bots usually takes them and going into spam list ).

openkm_user
Expert Boarder
Expert Boarder
Posts: 113
Joined: Thu Dec 17, 2015 7:38 am

Re: Response time - Contact team

Post by openkm_user » Sat Mar 11, 2017 3:42 pm

Thanks, I will do. BTW you mentioned sales email in one of your posts above.
Production Configuration: OpenKM Community 6.3.3 | Windows Server 2012 | Intel (R) Xeon (R) CPU E5-2670 2.60GHz | RAM: 50GB | 16 Core | MySQL 5.7.14 | Virtualized

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest