• Workflow Stops When There's an Error

  • OpenKM has many interesting features, but requires some configuration process to show its full potential.
OpenKM has many interesting features, but requires some configuration process to show its full potential.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #42733  by alexwgordon
 
Hi All,

So my workflow has some points where users could cause an error, for example when they upload a file it could have a different name (then we would get a file name is different error); however, the workflow will either stop and is not recoverable or the workflow states the error and proceeds with the workflow anyway losing some data.

What is the best way to handle errors within a workflow to make sure it is recoverable and if it stops the workflow keep it in the current node until the person fixes the error?

Thanks!
 #42880  by pavila
 
You can just create an "error" transition and go back to the Task Node where you request the file.

I'm not sure if I understood your problem.

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OpenKM is part of the management software. A management software is a program that facilitates the accomplishment of administrative tasks. OpenKM is a document management system that allows you to manage business content and workflow in a more efficient way. Document managers guarantee data protection by establishing information security for business content.