OpenKM Service Failure To Start with an Error message
Good morning Members,
I really do need help at this time?
Kindly go through my explanation below and provide me with assistance to best way in resolving the OpneKM service failure issue i encounter
OpenKM & Tomcat was installed successful, but Open KM service failed to start as shown below.
Code: Select allSUCCESS: Specified value was saved.
- Configure service
Installing the service 'OpenKM' ...
Using CATALINA_HOME: "C:\tomcat-8.5.34"
Using CATALINA_BASE: "C:\tomcat-8.5.34"
Using JAVA_HOME: "C:\Program Files\Java\jdk1.8.0_231"
Using JRE_HOME: "C:\Program Files\Java\jdk1.8.0_231\jre"
Using JVM: "C:\Program Files\Java\jdk1.8.0_231\jre\bin\server\jvm.dll"
Failed installing 'OpenKM' service
Following several other advice from different forums, some of the forums are shown in the link below.
1. See the link below and its steps
https://docs.openkm.com/kcenter/view/ok ... asaservice
https://support.eset.com/en/kb5550-apac ... sue-era-6x
https://stackoverflow.com/questions/458 ... ror-incorr
2. After battling with this for such a long time, i then repeated one of the step again which is;
In the java tab of the "openkmw" config file i changed the drop down option in "Mode" section from jvm to Java
I then restarted the service from service management console and it did restarted, like two hours later when I checked i then discovered that the service had gone down again.
The error message displayed when i tried to restart the service is ;
For Error Code 1
""Windows could not start the OpenKM on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to the service-specific error code 1.""
In Event Viewer the code 1 error shows this in System Event log/Viewer;
The OpenKM service terminated with the following service-specific error:
Incorrect function.
All this happens when Java mode is selected in Startup Tab & when Use Default is selected in the Java Tab
________________________
For Error Code 4
""Windows could not start the OpenKM on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to the service-specific error code 4.""
In Event Viewer the code 4 error shows this in System Event log/Viewer;
The OpenKM service terminated with the following service-specific error:
The system cannot open the file.
All this happens when jvm mode is selected in Startup/Shutdown Tab & when Use Default is selected in the Java Tab
Regards