• Unexpected server response (500) while retrieving PDF

  • Problems with installing OpenKM? No problemo, the solution is closer than you think.
Problems with installing OpenKM? No problemo, the solution is closer than you think.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #52712  by anonmanis
 
Hello

I have trouble with preview files. before my openkm suddenly back to factory (like it reset itself) (no user only admin, no files), and then I restore it with my back up. and then this happened, I can't preview the files, it became like this.

Image

I check the configuration

Image

I tried everything, reinstall libre, etc and nothing happened.
I check the soffice.bin

Image

Please help me

UPDATE: I can't download and convert files to pdf

Server :
VMWare
Memory 8 GB
Centos 7
Mysql/MariaDB
OpenKM 6.3.9
 #52721  by jllort
 
* Tendrías que mirar en el log de openkm -> openkm.log a ver si ahí te aparece mas información sobre el error
* Mira en la consola del navegador a veces proporciona información relevante a ver que información da sobre este error

About Us

OpenKM is part of the management software. A management software is a program that facilitates the accomplishment of administrative tasks. OpenKM is a document management system that allows you to manage business content and workflow in a more efficient way. Document managers guarantee data protection by establishing information security for business content.