Install version: 6.3.8 issue

[kumarsanjeevs]

Hi,
I am trying to install version: 6.3.8 on windows 10.

installation gowes well but at the end it fails. I got the following message:

"Failed installing 'OpenKM' service"

Attac:hing the log

Code: Select all

2020-01-14 18:41:27,351 [    main] INFO  com.openkm.installer.Main - Installing the service 'OpenKM' ...
2020-01-14 18:41:27,352 [    main] INFO  com.openkm.installer.Main - Using CATALINA_HOME:    "C:\tomcat-8.5.24"
2020-01-14 18:41:27,353 [    main] INFO  com.openkm.installer.Main - Using CATALINA_BASE:    "C:\tomcat-8.5.24"
2020-01-14 18:41:27,354 [    main] INFO  com.openkm.installer.Main - Using JAVA_HOME:        "C:\Program Files\Java\jdk1.8.0_162"
2020-01-14 18:41:27,355 [    main] INFO  com.openkm.installer.Main - Using JRE_HOME:         "C:\Program Files\Java\jdk1.8.0_162\jre"
2020-01-14 18:41:27,355 [    main] INFO  com.openkm.installer.Main - Using JVM:              "C:\Program Files\Java\jdk1.8.0_162\jre\bin\server\jvm.dll"
2020-01-14 18:41:27,357 [    main] INFO  com.openkm.installer.Main - Failed installing 'OpenKM' service
2020-01-14 18:41:27,357 [    main] INFO  com.openkm.installer.c.d - Execute: [C:\tomcat-8.5.24\bin\OpenKM, //US//OpenKM, ++JvmOptions="-XX:+UseConcMarkSweepGC"]
2020-01-14 18:41:27,701 [    main] INFO  com.openkm.installer.c.d - Execute: [C:\tomcat-8.5.24\bin\OpenKM, //US//OpenKM, ++JvmOptions="-Djava.awt.headless=true"]
2020-01-14 18:41:28,017 [    main] INFO  com.openkm.installer.c.d - Execute: [C:\tomcat-8.5.24\bin\OpenKM, //US//OpenKM, ++JvmOptions="-Dfile.encoding=utf-8"]
2020-01-14 18:41:28,256 [    main] INFO  com.openkm.installer.c.d - Execute: [C:\tomcat-8.5.24\bin\OpenKM, //US//OpenKM, ++JvmOptions="-Dmail.mime.ignoreunknownencoding=true"]
2020-01-14 18:41:28,709 [    main] INFO  com.openkm.installer.Main - Directory cleanup
2020-01-14 18:41:28,709 [    main] INFO  com.openkm.installer.b - Directory cleanup C:\installer.tmp
2020-01-14 18:41:28,786 [    main] INFO  com.openkm.installer.b - ### FINISH INSTALL ###

[saulhidalgo]

Hello.

It looks like you are not running the installer as Administrator.

I hope it helps. In case you need any advice or guide, you can contact me.

Mail: saulhidalgoaular@gmail.com.
Skype: saulhidalgoaular@outlook.com

Best Regards.
Saul Hidalgo.

[jllort]

As sais saul, you might run installer as administrator
1- check if you have a previous service named OpenKM
2- in the bin folder you have script service.bat try executing
catalina.bat run

( take a look this documentation section https://docs.openkm.com/kcenter/view/ok ... asaservice )