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Application Error
PostPosted:Fri Jan 25, 2019 5:51 am
by boby
Dear All,
I have installed OpenKM as per the steps mentioned at the youtube link in Windows. The installation was successful. But while I tried to access the OpenKM using
http://localhost:8080/OpenKM , I get a below Application Error
Application error
Code: Select allClass: org.apache.jasper.JasperException
Message: An exception occurred processing JSP page [/login_desktop.jsp] at line [230] 227:
Date: Fri Jan 25 05:44:19 UTC 2019
I have opened the login_desktop.jsp file. I am posting the code from line 227 onwards for your reference.
Code: Select all227 <select name="j_language" id="j_language" class="form-control"
228 style="border-bottom: 1px solid #eaedf1 !important;">
229 <%
230 List<Language> langs = LanguageDAO.findAll();
231 String whole = null;
232 String part = null;
Please help me..
Regards,
Boby
Re: Application Error
PostPosted:Sat Jan 26, 2019 10:14 am
by jllort
This error in a 99% of the cases is caused by database connection error. Let's the following things:
1- stop openkm
2- delete all the files into logs folder
3- start openkm
4- try to login
5- compress the logs folder into zip and upload here
We are looking for an error into catalina.log file ( what sure it is raising there ).
Re: Application Error
PostPosted:Mon Jan 28, 2019 5:22 am
by boby
Hello,
Thank you very much. As per your recommendation, I have followed your steps and uploading the log files. PFA the logs files for your kind reference.
Regards,
Boby
Re: Application Error
PostPosted:Tue Jan 29, 2019 9:01 am
by boby
Thank you.. It was a database connection issue.. Problem resolved..
Thanks a lot.
Re: Application Error
PostPosted:Fri Jun 12, 2020 11:39 am
by shinus
hi boby, could you please tell how it got solved? i am also having the same issue
Re: Application Error
PostPosted:Tue Jun 16, 2020 11:50 am
by jllort
Hi Shinus share your log file and we will take a look on it.
Database connection error might be caused by:
1- wrong server.xml configuration ( user or password )
2- wrong database creation ( user is not allowed to accessing the database )
I suggest check the user itself and then check from OpenKM. Did you have the database in the same server?
Re: Application Error
PostPosted:Thu Oct 29, 2020 11:13 pm
by zohra
Dear All,
I have installed OpenKM as per the steps mentioned at the youtube link in Windows. The installation was successful. But , I get a below Application Error
Code: Select allApplication error
Class: org.apache.jasper.JasperException
Message: javax.servlet.ServletException: com.openkm.core.DatabaseException: Cannot open connection
Re: Application Error
PostPosted:Sun Nov 01, 2020 6:25 pm
by jllort
The problem is the application is not able to connect with the database.
* Did you installed the database ?
* did you created user and password?
* is the database in the same server? in case is located in another server probably you have not created the user to allow remote access
Check database credential from openkm server side ( You will see more information in openkm.log -> but seems is clear a problem with database connection ). The database connection is set in server.xml ( tomcat-xxx/conf/ ). Take a look here
https://docs.openkm.com/kcenter/view/ok ... abase.html -> choose your database and check what you should get in the server.xml file