• Fresh installation Windows 64 bit doesn't start

  • Problems with installing OpenKM? No problemo, the solution is closer than you think.
Problems with installing OpenKM? No problemo, the solution is closer than you think.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #42422  by anoRino
 
Hello all,

I installed openkm using exe installer on windows 64 bit. It created a shortcut on desktop that points to startup.bat. I did not touch any config. I double click and it doesn't start with ClassNotFoundException. Tomcat log:
Code: Select all

Eki 18, 2016 11:42:54 AM org.apache.tomcat.util.digester.Digester startElement
SEVERE: Begin event threw exception
java.lang.ClassNotFoundException: com.openkm.util.Log4JInitializer
	at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
	at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:144)
	at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1288)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:509)
	at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(AbstractXMLDocumentParser.java:182)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(XMLDocumentFragmentScannerImpl.java:1338)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2781)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:504)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)
	at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
	at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:643)
	at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1561)
	at org.apache.catalina.startup.Catalina.load(Catalina.java:615)
	at org.apache.catalina.startup.Catalina.load(Catalina.java:663)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:280)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:454)

Eki 18, 2016 11:42:54 AM org.apache.catalina.startup.Catalina load
WARNING: Catalina.start using conf/server.xml: Error at (36, 111) : com.openkm.util.Log4JInitializer
Eki 18, 2016 11:42:54 AM org.apache.tomcat.util.digester.Digester startElement
SEVERE: Begin event threw exception
java.lang.ClassNotFoundException: com.openkm.util.Log4JInitializer
	at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
	at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:144)
	at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1288)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:509)
	at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(AbstractXMLDocumentParser.java:182)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(XMLDocumentFragmentScannerImpl.java:1338)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2781)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:504)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)
	at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
	at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:643)
	at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1561)
	at org.apache.catalina.startup.Catalina.load(Catalina.java:615)
	at org.apache.catalina.startup.Catalina.start(Catalina.java:677)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:321)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:455)

Eki 18, 2016 11:42:54 AM org.apache.catalina.startup.Catalina load
WARNING: Catalina.start using conf/server.xml: Error at (36, 111) : com.openkm.util.Log4JInitializer
Eki 18, 2016 11:42:54 AM org.apache.catalina.startup.Catalina start
SEVERE: Cannot start server. Server instance is not configured.



 #42425  by jllort
 
I suspect it's executing the application under wrong java JDK. Do you have any JDK installed in your computer. Try to executing under jdk 1.7 ( you can set JAVA_HOME etc.. into the file $TOMCAT_HOME/bin/setenv.bat )
 #42437  by anoRino
 
It is using its own jdk that the installation creates. From setenv.bat:
Code: Select all

set JAVA_OPTS=%JAVA_OPTS% -Xms256m -Xmx2048m -XX:+UseConcMarkSweepGC -Djava.awt.headless=true
set JAVA_OPTS=%JAVA_OPTS% -Dfile.encoding=UTF-8 -Dsun.jnu.encoding=UTF-8 -Dmail.mime.ignoreunknownencoding=true
set PATH=%PATH%;%CATALINA_HOME%\lib\sigar

set JAVA_HOME=D:\Progs\openkm\java

openkm is installed in D:\Progs\openkm\
 #42447  by jllort
 
We have just released 6.3.2 this week and should going right, did you used the installer openkm-6.3.2-community-windows-installer.exe or the bundle ?
 #42450  by tothedrew
 
I simply use the installer. Here is the operation of my steps:

1. Environment
1.JPG
1.JPG (93.79 KiB) Viewed 4399 times
2. Installer.
2.JPG
2.JPG (12.27 KiB) Viewed 4399 times
I run as Administrator and install to C:\openkm-6.3.2-community
3.JPG
3.JPG (92.36 KiB) Viewed 4399 times
It finishes. I have a couple of desktop icons and use the Start OpenKM icon. The CMD screen flashes.
4.JPG
4.JPG (52.57 KiB) Viewed 4399 times
As you can see, it doesn't open.

3. Logs
Here is the Catalina Log.
Code: Select all
Oct 20, 2016 5:39:28 PM org.apache.tomcat.util.digester.Digester startElement
SEVERE: Begin event threw exception
java.lang.ClassNotFoundException: com.openkm.util.Log4JInitializer
	at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
	at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:144)
	at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1288)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:509)
	at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(AbstractXMLDocumentParser.java:182)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(XMLDocumentFragmentScannerImpl.java:1338)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2781)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:504)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)
	at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
	at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:643)
	at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1561)
	at org.apache.catalina.startup.Catalina.load(Catalina.java:615)
	at org.apache.catalina.startup.Catalina.load(Catalina.java:663)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:280)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:454)

Oct 20, 2016 5:39:28 PM org.apache.catalina.startup.Catalina load
WARNING: Catalina.start using conf/server.xml: Error at (36, 111) : com.openkm.util.Log4JInitializer
Oct 20, 2016 5:39:28 PM org.apache.tomcat.util.digester.Digester startElement
SEVERE: Begin event threw exception
java.lang.ClassNotFoundException: com.openkm.util.Log4JInitializer
	at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
	at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:144)
	at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1288)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:509)
	at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(AbstractXMLDocumentParser.java:182)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(XMLDocumentFragmentScannerImpl.java:1338)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2781)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:504)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)
	at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
	at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:643)
	at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1561)
	at org.apache.catalina.startup.Catalina.load(Catalina.java:615)
	at org.apache.catalina.startup.Catalina.start(Catalina.java:677)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:321)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:455)

Oct 20, 2016 5:39:28 PM org.apache.catalina.startup.Catalina load
WARNING: Catalina.start using conf/server.xml: Error at (36, 111) : com.openkm.util.Log4JInitializer
Oct 20, 2016 5:39:28 PM org.apache.catalina.startup.Catalina start
SEVERE: Cannot start server. Server instance is not configured.

All other logs are blank.
 #42464  by pavila
 
Hello,

Packages were generated in a wrong way. I've uploaded the fixed ones, so please download it again and verify it's working now.

Sorry for the inconvenience.

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OpenKM is part of the management software. A management software is a program that facilitates the accomplishment of administrative tasks. OpenKM is a document management system that allows you to manage business content and workflow in a more efficient way. Document managers guarantee data protection by establishing information security for business content.