.msg files encoding

[IVSModern]

I've got some troubles with adding into OpenKM .msg files saved from MS Outlook (OpenKM 6.2.5. on Win XP with MySQL 5.5). These files contain text in cyrillic encoding and have to look like:

Right
1.JPG (41.58 KiB) Viewed 4384 times

But in fact I see the next picture:

Wrong
2.JPG (17.41 KiB) Viewed 4384 times

Trying different options of saving file in Outlook only brought a correct subject of message (3d doc in list on previous picture).
Outlook configuration have koi8r encoding so I set the same to MySQL and okmdb.
What else can I do to fix this problem?

[jllort]

Let's try to find the problem:
1- is your database Hypersonic? The default one when installing OpenKM.
2- did you create as is explained here http://wiki.openkm.com/index.php/MySQL_-_OpenKM_6.2
3- can you write folder with special characters like á ä etc... ( after refresh are looking right )
4- in setenv.bat do you got in JAVA_OPTS this parameter -Dfile.encoding=utf-8 ?
5- how are you running openkm ( start / stop icons or menu options, from terminal or you configured as service in windows ? )
6- What java version have you installed ( jdk XXX ? )

[IVSModern]

1. No, MySQL. Queries directly to database returns OpenKM data
2. I did
3. Yes, I can

1.JPG (24.65 KiB) Viewed 4376 times

4. Yes, I suppose:
set JAVA_OPTS=-Xms128m -Xmx1024m -XX:PermSize=128m -XX:MaxPermSize=256m -Djava.awt.headless=true -Dfile.encoding=utf-8
5. By menu icons.
6. JDK7u45

[pavila]

Please, attach a sample .msg to test.

[IVSModern]

Excuse me my absence, I kept you waiting...

[pavila]

I was able to see the message body in cyrilic, but not the subject. Even importing in Outlook the subjetct is not shown correctly. Please attach an screenshot of the right visualization.

Regards.

[IVSModern]

Thanks for your attention to my trouble. Here it is:

[pavila]

In my Outlook the subject is not written correctly. Maybe because my Windows is not Russian, but the message body renders correctly. It's quite rare.

[IVSModern]

Does 'rare' mean that my trouble will not be resolved in nearest future? If 'yes' it's sad. Especially because imported into 'e-mail' folder messages looks properly.

[pavila]

The problem about I'm talking about is with Outlook: your message is not renderer in it. If Outlook can't render it, OpenKM won't be able to do it.