• OpenKM Desktop Client

  • Problems with installing OpenKM? No problemo, the solution is closer than you think.
Problems with installing OpenKM? No problemo, the solution is closer than you think.
Forum rules: Please, before asking something see the documentation wiki or use the search feature of the forum. And remember we don't have a crystal ball or mental readers, so if you post about an issue tell us which OpenKM are you using and also the browser and operating system version. For more info read How to Report Bugs Effectively.
 #28405  by jlcarbwood
 
Hi,

Odd problem here. I have OpenKM running without problem and can accessed from several computers fine. I have the desktop sync application running in two computers, however on the third computer it look like it will start and then it goes away. It also create a null folder instead of the log folder. There is a log folder inside the null folder which contains the following info:
Code: Select all
23/04/2014 15:06:03,056 INFO  - ===============================================================
23/04/2014 15:06:03,056 INFO  -   OpenKM Knowledge Management v1.0
23/04/2014 15:06:03,056 INFO  -     Copyright (c) 2006, 2012, OpenKM. All rights reserved.

23/04/2014 15:06:03,056 INFO  -    OS: windows 7
23/04/2014 15:06:03,056 INFO  -    OKMDESKTOP_HOME: null
23/04/2014 15:06:03,057 INFO  -    HOST: null
23/04/2014 15:06:03,057 INFO  -    USERNAME: null
23/04/2014 15:06:03,057 INFO  -    RESTRICT_EXT: back,~
23/04/2014 15:06:03,057 INFO  -    VERSION: 1.0
23/04/2014 15:06:03,057 INFO  -    BUILD: 201307251946(2)

23/04/2014 15:06:03,057 INFO  -    DEBUG_MODE: false
23/04/2014 15:06:03,057 INFO  - ===============================================================
23/04/2014 15:06:03,059 INFO  - [com.openkm.desktop.OKMDesktop] (initializeWorkDirectory) - Starting OKMDesktop working folder.....
23/04/2014 15:06:03,059 WARN  - [com.openkm.desktop.logica.OKMUtils] (mostrarFitxerWin) - File not fount: null.okmFolders
23/04/2014 15:06:03,060 WARN  - [com.openkm.desktop.logica.OKMUtils] (ocultarFitxerWin) - File not fount: null.okmFolders
23/04/2014 15:06:03,060 INFO  - [com.openkm.desktop.OKMDesktop] (initializeWorkDirectory) - OKMDesktop working started correctly
23/04/2014 15:06:03,060 INFO  - [com.openkm.desktop.OKMDesktop] (initializeOKMScheduler) - Task manager started.....
23/04/2014 15:06:04,701 INFO  - [com.openkm.desktop.OKMDesktop] (initializeOKMScheduler) - Task manager started correctly
23/04/2014 15:06:04,702 INFO  - [com.openkm.desktop.OKMDesktop] (initializeOKMFileMonitor) - Documents monitor started (monitoring time: 60 seconds).....
23/04/2014 15:06:04,705 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:06:04,705 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
23/04/2014 15:07:04,723 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:07:04,724 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
23/04/2014 15:08:04,741 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:08:04,741 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
23/04/2014 15:09:04,759 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:09:04,759 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
23/04/2014 15:10:04,774 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:10:04,775 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
23/04/2014 15:11:04,780 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:11:04,780 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
23/04/2014 15:12:04,786 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:12:04,786 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
23/04/2014 15:13:04,792 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:13:04,792 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
23/04/2014 15:14:04,798 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Executing monitor.....
23/04/2014 15:14:04,798 INFO  - [com.openkm.desktop.FileMonitorNotifier] (FileMonitorNotifier) - Monitor stopped
Now as you can see it has the incorrect credentials, but is not letting edit or do anything. Any help will be highly appreciated. Thank you for the great application.

Regards,

Jorge
 #28413  by jllort
 
We're working on new version to solve some problem on this application. I suggest remove application and take a look into your personal folder for a .okm or similar file ( remove it also )
 #28416  by jlcarbwood
 
jllort wrote:We're working on new version to solve some problem on this application. I suggest remove application and take a look into your personal folder for a .okm or similar file ( remove it also )
Thank you for the quick reply. I have delete both the application and the personal folder. But when once i try to set the application again. It comes back with that null folder. Very confusing as it's only happening on one machine. So the other system are working properly. It look like the credentials are store somewhere else or something. Any thoughts? How soon you think the update for the application will be available?

Once again thank you for the great application and support.

Jorge

About Us

OpenKM is part of the management software. A management software is a program that facilitates the accomplishment of administrative tasks. OpenKM is a document management system that allows you to manage business content and workflow in a more efficient way. Document managers guarantee data protection by establishing information security for business content.